Why have insurance
What is the point of having insurance on a device if when you file a claim they send you a device that does not even compare to the product you purchased
I have a Samsung Galaxy Book 2 that I did a claim on. Came with a keyboard, pen, charger, and a USB port. They sent me a freaking tablet upgrade. Obviously I do not need another tablet I already have one. This device is NOT Comparable.
I purchased this $1300 device bc my husband was a truck driver and needed it for the business while on the road and now I'm stuck with a giant tablet no keyboard, usb port or anything else that remotely compares to the Book 2.
I called asurian and they said oh its the closet thing if we start a new claim we have to charge you another deductible.
I am very disappointed 😞