For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
Mavila2022's profile

New Member


2 Messages

Sunday, September 25th, 2022 1:46 PM

Why has visual mesages disapear

My cellphone word prediction disappear also ny cell pin was chage

My pictures keep disapearing

Somebody keeps texting me with insults loan aprovals and pick up ups delivery packages horrible  videos and mesages are being send to my 15 year and evrebody on The contract keeps getting the sane problems.

Our cellphones ask for updating every 3 5 hours same day. Many of our numbers are getting block

Msg pin has also change and nobody can retrieve them.

I been calking for help it rerouts ti some racist ride ignorant guy who acts extremly ignorant i recorded oyr 145 min conversation ge never solve anything

Accepted Solution

Official Solution

Community Support


231.4K Messages

2 years ago

Hi Mavila2022, we understand your frustration in receiving unwanted text messages and also want to help with your visual message and device concerns!


Malware is malicious software that attacks your computer or mobile device. It takes control of functions to capture your personal and financial information. 


AT&T is not the source of – and can't control – malware. However, we take your security and privacy very seriously. We suggest the following tips and tools to protect against malware:

  • Be careful when clicking on links in emails and text messages.
  • Install, use, and regularly update anti-virus and anti-spyware software.
  • Make sure your operating system (OS) has all the latest security updates.
  • Check online accounts for unauthorized activity.
  • Review trusted online sources for information on protecting your computer.

To defend yourself against texting scams; don’t click on any text message asking for your personal info or your credit card details.

Report SMiShing right away! Here’s how:

We also recommend dowloading our AT&T ActiveArmor mobile security app which  scans your mobile device and all apps for malware. IIf you select Monitor File Settings, mobile security also constantly checks your files for anything suspicious. 


Check out how to guard yourself against identity theft, and how to report identity theft if applicable. 


For visual voicemail, learn the requirements of visual voicemail and how to install the  AT&T Visual Voicemail app if your Android device doesn't already have Visual Voicemail built in or the app pre-installed. 


We hope this helps! Feel free to reach back out to us if you have additional questions! Thank you for reaching out to the AT&T Community Forums!


Rhoda, AT&T Community Specialist

New Member


2 Messages

2 years ago

I need to know how can i find out if my cellphones are being hacked?

I just dont see why atat would continually change my passwords and pin to unlock the cell and niw my visual mesages is off and pin has also change on 4 lines is becoming a nightmare

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.