Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
The Samsung Galaxy S24
debrrose's profile

Contributor

 • 

2 Messages

Saturday, April 22nd, 2017 5:47 PM

Why did one s7 active have nougat but another did not?

I upgraded my phone, got an s7 active with nougat out of the box, it turned out to be defective so I returned and got replacement s7 active. The second one has marshmallow and says it's up to date, which is clearly not true since I just had the other one in my hand with the update.
What's going on? How do I fix it?

Employee

 • 

3.5K Messages

7 years ago

Probably IMEI mismatch so the device management server doesn't see it. Call 611 and have them check it out to ensure the IMEI is in the system. They can also push the update to your device.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.