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New Member

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2 Messages

Fri, Feb 21, 2020 6:16 PM

Weird glitch?

We upgraded 2 phones on our line because they were eligible. They were sending them to a different city so the assistant cancelled the first order and placed another one with the correct locations. We were told we could pick up the phone within the store however when we went, the assistant told us he could not upgrade it as it was showing it has already been upgraded. So we're stuck with a barely functioning phone and cannot continue an upgrade at all.

Responses

Constructive

Employee

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7.8K Messages

a month ago

did the order get cancelled before the phones shipped?

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New Member

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2 Messages

Yes, she said they got cancelled and then she had to replace the order (which was fine, I understand that) we were able to pick up one phone for the upgrade but the second line is still showing as upgraded although it's not.
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