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Websites do not start from the home screen on mobile

I save my favorite sites as desktop icons on my phone. But when I am connected to Wi-Fi, the sites do not load. However, they are downloaded via the mobile Internet. If you open the site through chrome, then everything works fine. I do not know all sites, I only checked on

https://www.accuweather.com/

https://mirpokera.com.ua/ua/

https://www.ebay.com/

https://www.amazon.com/

As I understand it, when you click on the icon, the site does not open in chrome, but in some other application. Perhaps this is the problem?

Responses

ATTHelp

Community Support

•

231.5K Messages

4 years ago

Hello @mihaelh,

We'd like to look into why your downloaded apps on you device are malfunctioning.

With more details we can better assist:

What is the model of your device?
Have you tried Troubleshooting your device for possible software concerns?
Have you checked to make sure your software is up to date?
What is the function (error message, app crashes) of the app when trying to open the app from your home screen?
Is every application on your home screen experiencing the same issue?
Have you tried uninstalling the apps and reinstalling them?
Have you updated the apps that are experiencing the issue?
What exactly do you mean when you say the apps don't load while using WiFi vs Data?
Also, are you using your home WiFi or Business WiFi, or other?

Please reach out to us at your earliest convenience and we'll be more than happy to assist.

0

mihaelh

Websites do not start from the home screen on mobile

ATTHelp

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