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Wed, Oct 21, 2020 2:18 PM

Voice mail message

Why is it that when someone calls my wife's cell number and it goes to voice mail after the english message a Russian message follows?


Brand User

Community Support


140.5K Messages

a month ago

Hello @rickap07.


We'd be happy to help with your voicemail announcement concerns.


Are you able to reset the prompt language in settings?

  1. Press and hold the 1 key to dial your VM.
  2. Press 4 to change your personal options.
  3. Press 8 to change answering language.
  4. Press 1 to establish or change the first language.
  5. Press 2 to have prompts play in English.

Please let us know how this helps.


Vincent, AT&T Community Specialist

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