Tuesday, May 23rd, 2023 3:32 PM
My visual voice mail is not working at all
6 months ago
7 months ago
Hello @snowcrash_1, I can understand that this can be frustrating and would like to assist you in getting this working for you.
Your Visual Voicemail not working can be caused by a few things, so we'd like to try some troubleshooting options for both your device and your Visual Voicemail app specifically:
Please let us know if this information helps.
Holcy, AT&T Community Specialist
ACE - Sage
Not enough information.
Does your regular call in voicemail work?
You filed this under Samsung so I assume you have a Samsung phone. When you say visual voicemail is not working are you referring to just the list of incoming calls from which you can select and play a particular message, or are you looking for transcription?
Transcription is either provided by the manufacturer, as it is for Google Pixel or iPhone. Or it is provided by the service provider. AT&T does not provide it and neither does Samsung.
I've got a s22+ and my voicemail quit working today. My girlfriend's s22 ultra also quit and she is on a different plan than mine.
Now mine says non existent account or incorrect password. I can't change it in visual voice mail. I changed it in my default voicemail but then changing it in vm doesn't work?
none of the solutions worked for me, so that was not the answer!
I tried holding one, calling the voicemail and changing the password that way, then entering it in visual voicemail but it would never worked. I tried a different phone number in the main voicemail for the password, then entered it in visual voicemail and it immediately worked. Not sure why but it worked and my visual is now working again.
Hopefully this helps somebody else out because clearing cache, turning the phone off, forcing it to stop or resetting your network settings is not the fix.
My voicemail was perfectly fine and then my phone alerted me that it was not working anymore. I did nothing to the voicemail to cause this. It was an issue on at&t's end even if they do not want to admit to it.