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Contributor

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2 Messages

Sat, Mar 16, 2019 4:47 AM

Visual Voicemail not working on Samsung Galaxy s10+

The visual Voicemail app says voicemail not working or have plan that doesn't include visual Voicemail. App is installed and enabled. 

Responses

Contributor

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2 Messages

a year ago

Came here for a solution for my S10+ but from what I am seeing here Samsung did ao much but not enough and yes, they should've known better. I have the Visual Voicemail icon and it only halfway works. I can access the app and see the callers name and number but all it does is let me listen. It does not transcribe it into text the way I'm use to.

Tutor

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2 Messages

a year ago

Yeah just switch to T-Mobile or Google-fi vvm is free and included. And have free international data. att is a ripeoff!

Tutor

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2 Messages

a year ago

That's because att is terrible. You should switch to T-Mobile or project-fi. Vvm just works and you get free international data when you travel included. Att just takes your money and charges stupid fees.

lizdance40

ACE - Sage

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78.5K Messages

a year ago


@Qwertyuiop123 wrote:

Yeah just switch to T-Mobile or Google-fi vvm is free and included. neither At&t or Verizon charge for VVM 

And have free international data. att is a ripeoff!


 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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Contributor

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1 Message

a year ago

 Here is the question.... I have spent upward of 5 hours on the phone with AT&T support  with the same issue. I have also gone to there advanced level support. They re-provisioned the voicemail and we still do not have visual voicemail which is supposed to be a part of the phone app. I have downloaded the latest security patches as well, up to and including November 26th.   I have found on the internet, that someone with T-Mobile discovered, that if you get an unlocked phone, you lose visual voicemail (which is part of the phone app) and Voice over LTE which is enabled and disabled under the Network menu as VoLTE (enable/disable).   I just bought the unlocked version of the Samsung Galaxy s10+ and it does not have that menu option either.   This issue has yet to be resolved with the AT&T support, even at their highest levels of support.  I just downloaded the latest security patch released December 1 2019, and this has not resolve the issue either.  as the article said, I believe it is the unlocked version of the phone itself.

New Member

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1 Message

I have a Samsung S9+. I bought it unlocked from Amazon. I had downloaded the Samsung Voicemail app. VVM was working fine until I recently realized I wasn't getting any voicemails, visual or otherwise. When I called my own number, I confirmed I only got a busy signal. I called AT&T support. They said it wasn't setup (strange, it had been working with many phones over a period of several years). After setting up voicemail, I was prompted to enter a new PIN with 7 digits where I previously had a 4-digit PIN. The Samsung Voicemail app now asks me for my new PIN in order to setup VVM but the app crashes. Something must've changed on AT&T's side where the Samsung app is no longer compatible.

As for WiFi calling, AT&T says this is currently not supported on non-AT&T branded phones. My wife has an AT&T-branded S9 and hers works fine. They are working on a software upgrade. I don't expect a resolution any time soon.

GLIMMERMAN76

ACE - Expert

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20.5K Messages

@sbatagl

Samsung wants you to use the built in version. The other problem with what you stated is ATT cant do a software upgrade to a phone they never sold. WiFi calling will never come to the s9 as the phone is to old and outdated now.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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