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Contributor

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2 Messages

Sat, Mar 16, 2019 4:47 AM

Visual Voicemail not working on Samsung Galaxy s10+

The visual Voicemail app says voicemail not working or have plan that doesn't include visual Voicemail. App is installed and enabled. 

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lizdance40

ACE - Sage

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78K Messages

a year ago


@Karaheather wrote:

Visual transcribed voicemail was working on my note 9, and I am on the $45 prepaid plan. Switched to s10 plus and no longer logs me in on app  So I confirm it does work for some on prepaid.  Not sure why some and not others, just offering my experience. 😌😌


Not on prepaid.  VVM isn’t available unless you have an iPhone.  VVM is built into iPhones, for android phones it’s a carrier service.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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lizdance40

ACE - Sage

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78K Messages

2 years ago

Are you using prepaid?   Prepaid does not have VVM

 

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Contributor

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2 Messages

2 years ago

No not prepaid.
lizdance40

ACE - Sage

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78K Messages

2 years ago

If you are postpaid and using an AT&T brand device, you don’t use the app.  VVM is built into the phone app.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

2 years ago

I am having same problem. There is no Visual Voice Mail icon in the phone app.

Screenshot_20190317-170847_Phone.jpg

lizdance40

ACE - Sage

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78K Messages

2 years ago

It looks like you didn’t turn on advanced calling features.  

https://www.att.com/device-support/index/Samsung/SamsungSMG975U/

 

(edited)

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

a year ago

@lizdance40: I don't see anything about "advanced calling features" at the link you sent.

GLIMMERMAN76

ACE - Expert

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20.3K Messages

a year ago


@sfdavid wrote:

@lizdance40: I don't see anything about "advanced calling features" at the link you sent.


your using a branded ATT s10+?  Or one you bought unlocked from Samsung?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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78K Messages

a year ago


@sfdavid wrote:

@lizdance40: I don't see anything about "advanced calling features" at the link you sent.


Short cut is Open settings and type it into search bar.  

(And read the previous posts in the thread)

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

a year ago

@lizdance40: Thanks for your help.

 

Can you post a screen shot of the "Advanced Calling Features" menu....I don't have that. My AT&T store didn't have any phones in stock to see if a locked phone has different options than a unlocked phone.


I bought an unlocked phone from Samsung. I asked the AT&T store which phone I should preorder: unlocked or locked. I got the advice from the AT&T store to buy the unlocked. I asked if I'd miss out on any features and they said no. After I received my phone and could not get visual voice mail to work, I was told by the 3 people in the store that this is not a problem with the phone being unlocked. During that same 3 hour plus visit, I spoke with on line technical support from AT&T and Samsung and they both said this is not an issue with an unlocked phone.

 

Contributor

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1 Message

a year ago

Visual transcribed voicemail was working on my note 9, and I am on the $45 prepaid plan. Switched to s10 plus and no longer logs me in on app  So I confirm it does work for some on prepaid.  Not sure why some and not others, just offering my experience. 😌😌

lizdance40

ACE - Sage

 • 

78K Messages

a year ago


@sfdavid wrote:

@lizdance40: Thanks for your help.

 

Can you post a screen shot of the "Advanced Calling Features" menu....I don't have that. My AT&T store didn't have any phones in stock to see if a locked phone has different options than a unlocked phone.


I bought an unlocked phone from Samsung. I asked the AT&T store which phone I should preorder: unlocked or locked. I got the advice from the AT&T store to buy the unlocked. I asked if I'd miss out on any features and they said no. After I received my phone and could not get visual voice mail to work, I was told by the 3 people in the store that this is not a problem with the phone being unlocked. During that same 3 hour plus visit, I spoke with on line technical support from AT&T and Samsung and they both said this is not an issue with an unlocked phone.

 


Sorry, I missed your reply notification.  You were told wrong.  At&t phones have full services.  A non branded Samsung will not get advanced calling, or Wifi calling or use of built in VVM.  If you can download the AT&T VVM app it should work in place of the built in.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

a year ago

I am having the same exact problem. I just spent 3 hours online with Samsung. 

The problem says resolved but i dont see a solution and i  read the whole chain. 

Did anyone actually get the icon to appear and get visual voicemail to work on their unlocked phone? 

Contributor

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1 Message

a year ago

No,vvm  not working. A T & T says it's a software thing with Samsung.  I spent 2 hours with them & got nowhere. This is ridiculous. Samsung should know better  

 

lizdance40

ACE - Sage

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78K Messages

a year ago

Verizon Samsung’s won’t send or receive text. 😆.   I got out of Samsung just in time!   

Pixel 3 xl wouldn’t will over Samsung in a beauty contest, but they work.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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