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eahom027's profile

Contributor

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2 Messages

Sat, Mar 16, 2019 4:47 AM

Visual Voicemail not working on Samsung Galaxy s10+

The visual Voicemail app says voicemail not working or have plan that doesn't include visual Voicemail. App is installed and enabled. 

Responses

Accepted Solution

Official Solution

lizdance40

ACE - Sage

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88.4K Messages

2 y ago


@Karaheather wrote:

Visual transcribed voicemail was working on my note 9, and I am on the $45 prepaid plan. Switched to s10 plus and no longer logs me in on app  So I confirm it does work for some on prepaid.  Not sure why some and not others, just offering my experience. 😌😌


Not on prepaid.  VVM isn’t available unless you have an iPhone.  VVM is built into iPhones, for android phones it’s a carrier service.  

lizdance40

ACE - Sage

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88.4K Messages

3 y ago

Are you using prepaid?   Prepaid does not have VVM

 

Contributor

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2 Messages

3 y ago

No not prepaid.
lizdance40

ACE - Sage

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88.4K Messages

3 y ago

If you are postpaid and using an AT&T brand device, you don’t use the app.  VVM is built into the phone app.

 

Contributor

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3 Messages

3 y ago

I am having same problem. There is no Visual Voice Mail icon in the phone app.

Screenshot_20190317-170847_Phone.jpg

lizdance40

ACE - Sage

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88.4K Messages

3 y ago

It looks like you didn’t turn on advanced calling features.  

https://www.att.com/device-support/index/Samsung/SamsungSMG975U/

 

(edited)

Contributor

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3 Messages

2 y ago

@lizdance40: I don't see anything about "advanced calling features" at the link you sent.

GLIMMERMAN76

ACE - Expert

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22.2K Messages

2 y ago


@sfdavid wrote:

@lizdance40: I don't see anything about "advanced calling features" at the link you sent.


your using a branded ATT s10+?  Or one you bought unlocked from Samsung?

lizdance40

ACE - Sage

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88.4K Messages

2 y ago


@sfdavid wrote:

@lizdance40: I don't see anything about "advanced calling features" at the link you sent.


Short cut is Open settings and type it into search bar.  

(And read the previous posts in the thread)

 

Contributor

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3 Messages

2 y ago

@lizdance40: Thanks for your help.

 

Can you post a screen shot of the "Advanced Calling Features" menu....I don't have that. My AT&T store didn't have any phones in stock to see if a locked phone has different options than a unlocked phone.


I bought an unlocked phone from Samsung. I asked the AT&T store which phone I should preorder: unlocked or locked. I got the advice from the AT&T store to buy the unlocked. I asked if I'd miss out on any features and they said no. After I received my phone and could not get visual voice mail to work, I was told by the 3 people in the store that this is not a problem with the phone being unlocked. During that same 3 hour plus visit, I spoke with on line technical support from AT&T and Samsung and they both said this is not an issue with an unlocked phone.

 

Contributor

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1 Message

2 y ago

Visual transcribed voicemail was working on my note 9, and I am on the $45 prepaid plan. Switched to s10 plus and no longer logs me in on app  So I confirm it does work for some on prepaid.  Not sure why some and not others, just offering my experience. 😌😌

lizdance40

ACE - Sage

 • 

88.4K Messages

2 y ago


@sfdavid wrote:

@lizdance40: Thanks for your help.

 

Can you post a screen shot of the "Advanced Calling Features" menu....I don't have that. My AT&T store didn't have any phones in stock to see if a locked phone has different options than a unlocked phone.


I bought an unlocked phone from Samsung. I asked the AT&T store which phone I should preorder: unlocked or locked. I got the advice from the AT&T store to buy the unlocked. I asked if I'd miss out on any features and they said no. After I received my phone and could not get visual voice mail to work, I was told by the 3 people in the store that this is not a problem with the phone being unlocked. During that same 3 hour plus visit, I spoke with on line technical support from AT&T and Samsung and they both said this is not an issue with an unlocked phone.

 


Sorry, I missed your reply notification.  You were told wrong.  At&t phones have full services.  A non branded Samsung will not get advanced calling, or Wifi calling or use of built in VVM.  If you can download the AT&T VVM app it should work in place of the built in.  

 

Tutor

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4 Messages

2 y ago

I am having the same exact problem. I just spent 3 hours online with Samsung. 

The problem says resolved but i dont see a solution and i  read the whole chain. 

Did anyone actually get the icon to appear and get visual voicemail to work on their unlocked phone? 

Contributor

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1 Message

2 y ago

No,vvm  not working. A T & T says it's a software thing with Samsung.  I spent 2 hours with them & got nowhere. This is ridiculous. Samsung should know better  

 

lizdance40

ACE - Sage

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88.4K Messages

2 y ago

Verizon Samsung’s won’t send or receive text. 😆.   I got out of Samsung just in time!   

Pixel 3 xl wouldn’t will over Samsung in a beauty contest, but they work.

 

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