Visual voice mail does not work after Samsung update

Hello Rbfrog, we're here to help get your Visual Voicemail back up to working. 

Try to power cycle your device to reset your device. Also, you'll need to set up your visual voicemail service again if you recently, changed your device/SIM card by reinstalling the AT&T Visual voicemail app. Ensure that you have 4G LTE data enabled as this is needed for visual voicemail. 

Other visual voicemail requirements are having a smartphone and data plan that includes visual voicemail and using your own smartphone associated with your account to set up voicemail. Press and hold 1 to retrieve voicemail messages from your AT&T Wireless phone. 

If you continue to experience this issue. Use our Troubleshoot and Resolve Tool to get step-by-step help for a personalized solution. 

Let us know if this helps, and thank you for reaching out to the AT&T Community Forums.

Carlton, AT&T Community Specialist 

Carlton, AT&T Community Specialist