Teacher
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59 Messages
video calling s8+
I don't understand why my wife's S6 Edge on AT&T has video calling yet my S8+ on AT&T with HD voice and Video calling enabled shows the camera grayed out....If she tries to call mine it says I don't have video calling...Yet she can call other samsung w/video...I am on the latest software update...I tried to call 611 and it keeps trying to send me to the insurance! I can't even call customer service lol.
Any help appreciated
Scott
formerlyknownas
ACE - Sage
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110.7K Messages
6 years ago
Call 611 and ask for tech support.
Sounds like it's off...
https://www.att.com/devicehowto/tutorial.html#!/interactive/id/interactive_1500012264?make=Samsung&model=SamsungG950U
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scottemick
Teacher
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59 Messages
6 years ago
When I call 611 it keeps sending me to insurance when I ask for technical support....What option do I press or what do I say to get to tech support?
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GLIMMERMAN76
ACE - Expert
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23.8K Messages
6 years ago
@scottemick
you have looked to see if you have enhanced LTE services turn on? its in the mobile networks tab.
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scottemick
Teacher
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59 Messages
6 years ago
Checkmark next to advanced HD voice and advanced communications services
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GLIMMERMAN76
ACE - Expert
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23.8K Messages
6 years ago
Did you get a new sim when you got the phone or did you move it from the old phone?
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scottemick
Teacher
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59 Messages
6 years ago
old sim card instead of the new.
Now if I can just get through to customer service, maybe the land line will
work since 611 is broken.
Scott
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GLIMMERMAN76
ACE - Expert
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23.8K Messages
6 years ago
what phone did you have before?
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scottemick
Teacher
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59 Messages
6 years ago
trying to send me to insurance. I've never had so many problems trying to
get a customer service representative!
After 5 tries of just repeating customer service over and over and NOT
answering the questions I finally got through.
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scottemick
Teacher
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59 Messages
6 years ago
customer service rep was too busy trying to sell me direct tv.
I'll call back later I guess...I have to work now.
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