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scottemick's profile
scottemick
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Teacher

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56 Messages

Tue, Aug 1, 2017 12:51 AM

video calling s8+

I don't understand why my wife's S6 Edge on AT&T has video calling yet my S8+ on AT&T with HD voice and Video calling enabled shows the camera grayed out....If she tries to call mine it says I don't have video calling...Yet she can call other samsung w/video...I am on the latest software update...I tried to call 611 and it keeps trying to send me to the insurance!  I can't even call customer service lol.

 

Any help appreciated

Scott

lizdance40

ACE - Sage

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89.2K Messages

4 y ago

scottemick

Teacher

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56 Messages

4 y ago

When I call 611 it keeps sending me to insurance when I ask for technical support....What option do I press or what do I say to get to tech support?

GLIMMERMAN76

ACE - Expert

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22.3K Messages

4 y ago


@scottemick wrote:

When I call 611 it keeps sending me to insurance when I ask for technical support....What option do I press or what do I say to get to tech support?


@scottemick

 

you have looked to see if you have enhanced LTE services turn on?  its in the mobile networks tab.

scottemick

Teacher

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56 Messages

4 y ago

I do have enhanced LTE services turned on.
Checkmark next to advanced HD voice and advanced communications services
GLIMMERMAN76

ACE - Expert

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22.3K Messages

4 y ago

Well it's either a sim card problem or an account provisioning problem.

Did you get a new sim when you got the phone or did you move it from the old phone?
scottemick

Teacher

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56 Messages

4 y ago

You are right! I was thinking it was probably not provisioned...I used the
old sim card instead of the new.
Now if I can just get through to customer service, maybe the land line will
work since 611 is broken.

Scott
GLIMMERMAN76

ACE - Expert

 • 

22.3K Messages

4 y ago


@scottemick wrote:
You are right! I was thinking it was probably not provisioned...I used the
old sim card instead of the new.
Now if I can just get through to customer service, maybe the land line will
work since 611 is broken.

Scott

what phone did you have before?

scottemick

Teacher

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56 Messages

4 y ago

I had a Note 4. The landline 800 service is being stupid too. Keeps
trying to send me to insurance. I've never had so many problems trying to
get a customer service representative!

After 5 tries of just repeating customer service over and over and NOT
answering the questions I finally got through.
scottemick

Teacher

 • 

56 Messages

4 y ago

I got wifi calling working...Never got to the video calling because the
customer service rep was too busy trying to sell me direct tv.

I'll call back later I guess...I have to work now.
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