For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
gph's profile

New Member


1 Message

Friday, September 16th, 2022 11:03 AM


verify id for new phone purchase

trying to verify id via text message for new phone - no camera permission message

Accepted Solution

Official Solution

Community Support


231.4K Messages

2 years ago

Hello @gph, we are here to help with ID verification.


In order to upload a picture for verification. You'll have to enable camera and video permissions to allow the image capture app to launch and take pictures of your ID. Review your mobile device's operating system support pages for more help.

If you are not able to take picture od ID, you will need to visit an AT&T store to verify ID.


Review our article on ID Verification for more information.


Let us know if this helps!


Mellira, AT&T Community Specialist

2 Messages

2 months ago

Online link sent to me doesnt work to verify id and i have no way to get to the store i gave all apps permission to use my camera

ACE - Master


10.4K Messages

2 months ago

@LHILLRUEL  Since you’ve already started your own new thread, and this thread is a year old, it will be closed.

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