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New Member

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2 Messages

Mon, Jan 25, 2021 6:23 PM

Upload MP3 File Voicemail Greeting

I paid for a professional voicemail greeting but am unable to find the option on my Samsung Galaxy Note 9 to upload the file. Do I have to call and email AT&T the file to have it uploaded? This should be a simple feature to add. 

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.9K Messages

2 years ago

Greetings @DMGUSA!

 

We want to advise that, currently, there is no way to upload a personalized voicemail greeting from an audio file to your voicemail service.

 

We hope this info helps!

 

Lar, AT&T Community Specialist

ATTHelp

Community Support

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203.9K Messages

2 years ago

Hello @DMGUSA,

 

We'd like to look into your voicemail feature.

 

How did you purchase this greeting?

 

Also, what type of device you own?

 

Please let us know.

 

Jonye, AT&T Community Specialist

 

New Member

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2 Messages

2 years ago

Hello, Joyne:

I paid a voiceover actor to record a personalized greeting for my voicemail. There are many services online that offer these services. I purchased mine through Fiverr. 

For my Wix business number, I am simply able to upload the file as my greeting through the app. I don't see that option on my phone and I see many forms on here over the years asking for assistance with this. 

I own an AT&T Samsugn Galaxy Note 9. 

Your help is appreciated greatly. 

Thank you for looking into this,

Dylan 

dsdaughtry

Teacher

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14 Messages

5 months ago

There should be a method where consumers can upload whatever file they wish to a mobile device. 

We live in a world where the common mobile device has often replaced the desk/office phone. There are plenty of mobile companies today that allow consumers to upload professional recordings to its platform to maintain its company image.

It would perhaps be most beneficial if AT&T would get on board with modern times to keep up with business and/or the personal pace of consumers. 

New Member

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1 Message

4 months ago

Agreed, there should be a way to do this. Even if it were just something on the mobile device where you could select the file. If we had to login to the web portal that would be fine though too.

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