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The Samsung Galaxy S24
Lelundrial's profile

New Member

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2 Messages

Sunday, October 9th, 2022 11:46 PM

Upgrade Phone

Ok so I switched from an iPhone 11 to the Samsung Flipz3. I traded in my 11 for the Flip which was supposed to cover the cost of the Flip. Well looking at my bill it says installments. I want to go back to iPhone and when I select upgrade I get a notice saying I have to pay over $600 to do that because of this installment listing. I also checked, I switched last September. After a year I want to be done with Samsung and go back to Apple. Has anyone done one of these phone trade-ins and still had their bill saying they are paying in installments? 

ACE - Sage

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117.7K Messages

2 years ago

It seems you don't understand how trade-in deals work or how the installments or next up early upgrade option works. 

Let's start with the installments. The installments have been 36 months since June of 2021. Prior to that there was still a 30-month option.

The early upgrade option referred to as next up is a $5 fee that you would have to be paying every month since you purchased the Samsung. Next up allows you to upgrade early after you have paid off 50% of the phone, and return the phone to AT&T to wipe out the rest of the loan. You then upgrade with a new phone at the regular installment rate.  Not the trade in deal

If you participated in the trade-in deal when you bought your Samsung by trading in your iPhone 11, you should see on your bill that you are getting a credit every month to offset your Samsung purchase. If you upgrade, your credits will stop.

Whatever your goal is now, you cannot double dip by trading in a phone that is not paid off according to the deal that you took last year, and use that phone as a trade-in for a new phone.

New Member

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2 Messages

2 years ago

It is not showing up as a credit though. I am getting charged every month. I was told it would be 3 billing cycles for that to be corrected, and it has not been. My bill for this month actually went up and I cannot even see why. 

ACE - Sage

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117.7K Messages

2 years ago

Apparently I didn't cover how your previous promotion should have worked. When you trade it in your iPhone 11, you should have received installment charges every month for the new Samsung, and after you sent in the iPhone 11 as a trade you would receive a credit to offset the installment. The installments do not go away. It is a 36-month commitment. If you upgrade before you have received all the credits from the iPhone 11 those credits stop.

So going back to your original post, is the problem that you are not receiving and have never received any credits for the trade-in of the iPhone 11?

Community Support

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232.3K Messages

2 years ago

Hello @Lelundrial, we understand the importance of receiving your trade in credits.

 

Keep in mind credits start within 3 bills after trade-in is completed and will be applied in equal amounts over the term of installment agreement. You will receive catch-up credits once bill credits start. If this is not the case, we'll be happy to get you into a DM to take a closer look into your trade in. 

 

Check the message icon in the upper right portion of the page and reply. In the meantime, gather your account information, and we'll get started working towards a solution. Thank you. 

 

Alasani, AT&T Community Specialist 

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