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Modwild
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The 5th element!
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New Member

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19 Messages

Wed, Feb 12, 2020 10:21 PM

Update on Fix for Note 10+ 5G GPS issue?

I'd like to know if there is any progress on a fix for the Samsung Note 10+ 5g GPS issue. The issue that has a workaround on TMobile but does not have the same workaround for AT&T. On their software, you can turn off 5G service so that the GPS functions again, but on AT&T, I must go without navigation on a thousand dollar phone, and it's unacceptable.

​ PS -- the tags need to be updated. No GPS tag? No 5G tag? Seriously?

mobilemax

Employee

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797 Messages

3年前

Hello,

Appears to be a resolution here’s until software solution is figured out for permannent resolution: https://us.community.samsung.com/t5/Note10/Fix-for-bad-gps-on-Note-10-5g/td-p/1020390

Modwild

New Member

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19 Messages

3年前

Unfortunately, this fix only works on tmobile because at&t has disabled the functionality in their software. No number of phone calls to foreign nationals at at&t customer service is making them understand the severity of the issue. They keep saying to call samsung. I didn't buy my phone from samsung, and since I could use the workaround on tmobile, I know it's more than a phone issue. It's a service issue. It's infuriating that nobody is listening. Thank you for the comment. I wish it worked.

(edited)

GLIMMERMAN76

ACE - Expert

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23.4K Messages

@Modwild

It really does not matter who you bought the phone from its still a problem Samsung knows about and still has not fixed. Get it warranty replaced and they may change their tune. And yes a android phones settings very by carrier because of the CSC file on the phone.

This is the price of buying a gen 1 5G device there is always going to be some kind of stupid bug.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Modwild

New Member

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19 Messages

@GLIMMERMAN76 Yes, it does matter. I'm not a Samsung customer. I'm a customer of AT&T who purchased a Samsung device from them bearing their own CSC. I am in retail, and it's my job to ensure that our customers are happy with the products we sell. We do not tell them to go directly to the manufacturer with complaints. That would be even more ludicrious to do if we put our own spin on every product. But AT&T knows of the issue, and they have the relationship with Samsung. They can contact Samsung and instigate a fix. I cannot.

GLIMMERMAN76

ACE - Expert

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23.4K Messages

@Modwild Your still missing my point.. Your warranty is with Samsung Apple or who ever makes the device. Since its happening on the same model phone on Tmobile it tells you its a Samsung problem. You pay for cell service the GPS is part of that and not part of that. ATT makes bad choices with android and apple. I have to turn LTE off to get calls to go thru in a area I travel. That is a pain now even on a iPhone because of changes ATT made for it to be hard. I get your point I do but ATT is not going to do a thing till Samsung does a patch they actually can't they are stuck waiting on the patch just like you are.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Modwild

New Member

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19 Messages

@GLIMMERMAN76 No, it's you who doesn't understand how warranties work. It even lays out the terms on AT&T's website. I go through them for a warranty issue. When was the last time you drove your car to Detroit or Japan to have repair work done on it? Sheesh. I'm not here to argue the point of a warranty. I was hoping someone would have an in with the actual company that I'm doing business with. AT&T. So they could help move this process along. I appreciate your desire to help, but you're wrong on this one.

GLIMMERMAN76

ACE - Expert

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23.4K Messages

@Modwild LOL no you should read the warranty terms on the Samsung.com warranty site. I have used Samsung for warranty repairs because of the JUNK REFURBS ATT sends as warranty replacements. It was easier to take it to a ubreakifix location and have them do the repair or replacement. A car warranty is a ton different than a phone or any electronics. Its not like Best Buy is going to replace a tv after the 15 day exchange policy is up. ATT doing warranty exchanges is a perk they really do not have to do it.

Samsung will warranty the charger in the box for 1 year ATT will not.

https://www.samsung.com/us/support/warranty/

ATT says this and the underlined part is the problem for most folks.

Make a warranty device exchange

Contact us to do a warranty device exchange. Be sure to call us from a device that isn’t the one you’re having problems with.

When you call us, we’ll:

Make the warranty device exchange on behalf of the device manufacturer. Check your device manual or contact the manufacturer for warranty info.

Send you an AT&T Certified Restored device as a warranty device replacement. It can take up to 6 business days to arrive, but you can get faster delivery with priority shipping (1 to 2 business days) for an extra cost.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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