The Samsung Galaxy S24
Travlingman's profile

8 Messages

Wednesday, November 22nd, 2023 3:58 PM

Update now no phone

Samsung S22 Ultra had an update yesterday. I now can't access voicemail. If I make  a call, I have no way to hang up as keypad disappears and side button will not work. If I don’t answer phone in first few seconds I can't tell who is calling as it disappears from screen. Some of my screens are now faded black and white and I can't charge. Have restarted,  force stopped phone app, no help.

ACE - Expert


24.1K Messages

5 months ago

@Travlingman  If you go to another store, make sure it's a Corporate Store and not a Retail Store. You might get better and more knowledgeable help.

8 Messages

5 months ago

Went to store and had a new Sim card installed. No change. Still can't answer a call and not able to hang up. 

When is this going to be fixed?

Community Support


231.2K Messages

5 months ago

Hello @Travlingman, we hear you, and want to help get this sorted. 


We are going to initiate a DM to help you with your concern regarding the plan issue.

Please look out for a DM notification from us. (For your reference it's the bell icon on the top right-hand corner of the forums)


Looking forward to speaking with you!


Thank you for contacting AT&T Community & Forums,

MatG, AT&T Community Specialist

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