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The Samsung Galaxy S23
mooky9669's profile

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60 Messages

Sunday, November 30th, 2014 7:23 PM

Update KitKat 4.4.4 Galaxy S4 Intelligence service error

Ever since I did the updat to KitKat 4.4.4, I now get an error that says, UNFORTUNATELY INTELLIGENCE SERVICE HAS STOPPED, when I restart my phone. I have Googled this question and haven't found any sites with answers. Anyone know a fix for this or even what this service is? Thanks in advance.

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60 Messages

9 years ago

I was online with Samsung support, which was no help. I kept getting disconnected from online chat and everyone I talked to never understood my question. They kept asking me, "You can't reboot your phone do to update"...or "You are getting error when updating phone"...Only anwser I got was do a factory reset, which I don't want to have to do. Told them my phone works fine otherwise and not sure what the Intelligence Service even was and one guy on chat asked me if I have an Intelligent Service installed...I'm like what??? Are you even paying attention?? Would e nice to have someone who works for Samsung tech support actually know what I am talking about. Heck, I told them I am with AT&T and have the Galaxy S4 and they sayd is this the model number...I wrote back, no it's not. You think they'd know what it was. Anyway, I still have the error when rebooting. I even booted in safe mode and still got it, so I know it had to do with latest KitKat update. Wish I never did it.

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