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The Samsung Galaxy S24
cbutcheratum's profile

Tutor

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6 Messages

Tuesday, February 24th, 2015 11:45 AM

Update 2015-02-23 to S4 caused phone to stop working

Spent hours yesterday ohn phone to customer "service" (the people I spoke with, when I could get trhrough, were absolutely doing everything they could, no complaint there). 

 

Phone worked fine until notice appeard saying update was avail.  I selected "defer until later".  After that, no phone service, even after update went through. 

 

EVERYTHING ELSE WORKS.   Data fine, can browse, camera, audio, everything is good.  Phone connects to network, shows 4G, etc.  I get the chirp when I make a call, but there is silence when I try to talk or answer.  I can dial it from my other lines, it rings, it picks up, but there is no communication.  

 

Customer service said maybe phone mike is bad.  Not true, works to make videos, sound recordings.  They re-registered phone and did what they said they could do.  I have to take it to an ATT Service store where they can fool with the phone... THE PROBLEM IS THE NETWORK!   What is going on? 

 

If it is the phone--it's some setting that only root can get at probably.  The update push notice said "service would be disabled during update:-- wonder if there is a setting that it made at that point that didn' get changed. 

 

ATT has disabled my service, I am frustrated because they say there is "nothibng they can do".  

 

 

 

 

 

 

 

Professor

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3.1K Messages

9 years ago

A number of people have reported this problem and there does not seem to be a solution - it doesn't happen to all S4s but it seems to happen to some after the update (based on posts)

 

At least one person confirmed that they could make/receive calls via a bluetooth headset, so that's a temporary workaround or at least something to try.

 

Tutor

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6 Messages

9 years ago

Bluetooth, huh? I'll try it... very interesting... but at this point I'm
ready to cheer for the Dear Leader or Dear Grandson or whoever the current
tyrant is to move down the penninsula and put Samsung out of business!

And sell my ATT stock!

And give up central heating and move into a cave somewhere!


Craig [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

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