The Samsung Galaxy S24
Shelbyystangg's profile

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Saturday, February 4th, 2023 7:33 PM

Unrecognized imei number

My phone is unlocked and i need to activate the service but it isnt recognizing the imei 

Accepted Solution

Official Solution

ACE - Sage

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117K Messages

1 year ago

Is the phone and AT&t phone ?

If you have if you have purchased or brought a phone from outside of AT&t, you need to check its IMEI to make sure it's compatible.

https://www.att.com/buy/byod/identify?devicetype=phone

If the response entering your IMEI is that the phone is not

 compatible, you can't use it on AT&t

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