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Thu, Dec 27, 2018 1:46 AM


Got a phone galaxy s7 active, and it was at&t unlocked. I entered the imei  number and all that info with the wrong email. Is there a way to get into the phone before the 24 hour wait they have till they cancel the order and you can redo it?


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Community Support


126.9K Messages

2 years ago

Hello @Aparkrr13

Thanks for the post.

If you included the wrong email please submit a new request  in 48 hours by visiting

Kenneth, AT&T Community Specialist

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