The Samsung Galaxy S24
Caseyrose93420's profile

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Friday, June 9th, 2023 5:52 PM

Unlocking Samsung s10+

My friend gave me a Samsung s10+ phone to use. I tried requesting it to get unlocked, I got denied. The reason it said it was denied was due to it being on someone's account and they needed to remove it from their account. The friend that gave me the phone said it's already been removed from her account. How can I unlock this phone so I am able to use it?

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229.6K Messages

9 months ago

Hello Caseyrose93420, we're here to help you with your unlock phone request.

 

Contact your friend to have them contact AT&T to make sure the account has been removed.

 

Check to make sure that the device meets all the unlock eligibility requirements before submitting your request.

 

Your device:

  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAID phone that has had paid service for at least six months.

If a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. Before purchasing the device, make sure the seller performs the unlock request.

 

In some instances, you will have to contact the seller to perform the request. If the device was purchased by another provider, they should have online resources to unlock the device.

 

Let us know if this helps. Reach back out to us if you have any other questions or concerns.

 

Jeff, AT&T Community Specialist

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