For the latest on our response to Coronavirus (COVID-19), click here.



2 Messages

Mon, Jul 22, 2019 2:31 PM

Unlocking my phone

Cannot unlock my Samsung j 3 phone


Digital Assistant


10 Messages

8 months ago

Hello Venicehome,


I am an automated bot that collects the top rated solutions that have been used by other members to solve similiar problems. From your post, I've determined that you're looking for help unlocking your device.


Here's what I recommend:



Please pay close attention to the eligibility requirements as the majority of customers having difficulties unlocking their device do not meet all the criteria. Customer Care is unable to unlock a device that does not meet these conditions.

I’m the Digital Assistant for the AT&T Community Forums, available 24/7. I can help find solutions to your questions.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
AT&T TV – All Your Entertainment In One Spot.  Learn more…