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Contributor

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3 Messages

Sat, May 5, 2018 8:58 PM

Unlocking Galaxy S7 without sim

Per instructions, I've removed the sim card from Galaxy S7 and followed the instructions in the email.  Won't unlock.  However, when looking at the device unlock instructions in the PDF (not unlock instructions in email), it indicates that you should put the sim from new carrier in the phone.  Don't have a new sim.  Planning on taking phone abroad.  How do I insure that it's unlocked?  Thanks.

Responses

Accepted Solution

Official Solution

GLIMMERMAN76

ACE - Expert

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19.8K Messages

2 years ago


@Kate820 wrote:

Per instructions, I've removed the sim card from Galaxy S7 and followed the instructions in the email.  Won't unlock.  However, when looking at the device unlock instructions in the PDF (not unlock instructions in email), it indicates that you should put the sim from new carrier in the phone.  Don't have a new sim.  Planning on taking phone abroad.  How do I insure that it's unlocked?  Thanks.


@Kate820

 

Put this in the dialer and hit send

 

#7465625*638*CODE# (CODE is the Unlock Code ATT sent you)

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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125.1K Messages

2 years ago

Hello @Kate820,


The only way to confirm this type of device is unlocked would be by inserting a different carriers SIM card in it. We can also confirm if the code you received is correct in our system. I will send you a private message to double check this for you. Please check your Forum's Inbox shortly for this!


Jonathan, AT&T Community Specialist

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Contributor

 • 

3 Messages

2 years ago

Without putting another sim card in the phone, is there a way to tell if
it's unlocked? Entered the info you provided and only response was
"emergency calls only". Thanks!

GLIMMERMAN76

ACE - Expert

 • 

19.8K Messages

2 years ago

Did you get unlock successful?

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

3 Messages

2 years ago

No. Message was "emergency calls only"
GLIMMERMAN76

ACE - Expert

 • 

19.8K Messages

2 years ago

Try using the dialer code without the code att sent you.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

I'm selling my S7 Edge. I received the unlock approval email from AT&T. 

 

I have removed the existing AT&T SIM card, but I do not have another SIM card to replace it with. How can I ensure that the phone is unlocked for the buyer? Shall I just provide them with the email code and instructions so they can put in their SIM card when they get the phone? I want to make sure the transfer of ownership goes seamlessly.

lizdance40

ACE - Sage

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76.6K Messages

2 years ago

@SamsungMuskegon

Read the solution post!

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

lol... Thanks. 

 

I think my phone may have already been unlocked by a tech at the store... I removed SIM, restored to factory settings, and get a Welcome screen tutorial that takes me all the way in to where I can see apps, etc. Obviously, no calls or anything can be made since there isn't a SIM, but it doesn't prompt me to put in my ATT provided code. Does this sound like I'm already unlocked and ready to go?

lizdance40

ACE - Sage

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76.6K Messages

2 years ago

No,  it doesn’t indicate one way or the other.   

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

2 years ago

I have tried this a few times and only get "emergency calls only" message. Now I'm afraid if I continue it will be permanently locked to AT&T (after 5 attempts) permanently. Help, please.

Tutor

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2 Messages

2 years ago

The number is incorrect it should be...
Enter the following number on your dial paid (including the # sign)
#7465625*638*#

After entering it, it will show you the unlock screen. Then Enter your unlock code AT&T sent you and hit okay. Your phone is then unlocked successfully.

 

If you recently upgraded and unlocking the old phone just leave in the old unprovisioned SIM card in, it worked fine for me.

lizdance40

ACE - Sage

 • 

76.6K Messages

2 years ago


@CheckUR6 wrote:

The number is incorrect it should be...
Enter the following number on your dial paid (including the # sign)
#7465625*638*#

After entering it, it will show you the unlock screen. Then Enter your unlock code AT&T sent you and hit okay. Your phone is then unlocked successfully.

 

If you recently upgraded and unlocking the old phone just leave in the old unprovisioned SIM card in, it worked fine for me.


The solution post  #7465625*638*CODE# (CODE is the Unlock Code ATT sent you)  Is correct.   

#7465625*638*

then code ATT sent

then #

If you have a non ATT sim this method is not required.  

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

 • 

76.6K Messages

2 years ago


@Hixter wrote:

I have tried this a few times and only get "emergency calls only" message. Now I'm afraid if I continue it will be permanently locked to AT&T (after 5 attempts) permanently. Help, please.


It means your phone can’t work on that carrier.  If it were locked it would say ‘sim not supported ‘. 

Very few ATT phones can work on Verizon or sprint if that’s what you’re trying to do.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

2 years ago

I did get the S7 unlocked. I was getting 2 different sequence recommendations and they were different by one unit. # and *. I finally used the correct sequence and the device unlocked easily.  Thanks.

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