The Samsung Galaxy S24
Eduard Herz's profile

New Member


1 Message

Sunday, October 23rd, 2022 10:41 AM

Unlocking Devices from ATT Network

I was recently gifted 2x Samsung S10e devices, but they are network locked.

I tried unlocking them via the ATT device unlock portal, but it is denied due to this reason:

"Your unlock request was denied because your phone is no longer active on an AT&T account. Re-submit your request and select 'no' to the "Are you an AT&T Wireless Customer question".

I selected 'no' from the start, but it is still denied.

Can anyone help me here?

ACE - Sage


116.1K Messages

1 year ago

Have the original owner sort it out for you.   The history of the devices and eligibility for unlocking is through the original buyer.  They should have unlocked the phones before giving them away

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.