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miguelshta21's profile

Tutor

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6 Messages

Sun, Mar 12, 2017 10:20 AM

Unlocking Attempts USED Help Me

I am trying  to unlock my cell phone but i already have exhausted attempts I have the provincial unlock code from att but it does not work because I have exhausted attempts   i came to this forum. I hope someone can help me.

Hi miguel: We received and approved your request to unlock Your team Use the unlock code and the Instructions included in this message Email to unlock your Samsung SM-G935A.

 

 

ATTHelp

Community Support

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172.1K Messages

5 y ago

 Hello @miguelshta21,

 

I understand the desire to get your phone unlocked.  I will be more than happy to help!

 

How many times have you entered the code? For Samsung devices, there are 5 attempts before the device becomes permanently locked to AT&T.  Once the phone becomes permanently locked, it cannot be unlocked.

 

I do hope this isn’t the case. Here are the unlock instructions for all AT&T branded phones. 

 

I would like to send you a private message to your Forums Inbox to look deeper into this issue for you.  Please be on the lookout for it!

 

Thank you for reaching out to the Community Forums.  Have a wonderful day.

 

Katherine, AT&T Community Specialist  

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