Skip to main content
AT&T Community Forums
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.



1 Message

Thu, May 2, 2019 8:24 PM

Unlocking a Saumsung

I tried to unlock a fully paid for, no longer in-use Samsung phone, THREE TIMES unsuccessfully!  Each time, I  thenI didn’t confirm immediately. Each time after 24 hours or more, a email came back to say that I did not confirm. What to do?


Brand User

Community Support


127.3K Messages

a year ago

Hi @Trenmei


Thank you for reaching out to us today. We'll be happy to review this issue for you.


First, please review the eligibility criteria and ensure that your device meets the requirements. For your privacy, it would be best if we continue the conversation privately. I am sending you a private message (PM). Please check your forums private messages by clicking the envelope in the top section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to my message with the requested account details. Thank you.


Darais, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.



2 Messages

a year ago

I have same exact issue, galaxy s4 active. Extremely frustrating



Get started...

Ask a new question