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New Member

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6 Messages

Mon, Feb 17, 2020 5:30 PM

Unlocking a Samsung phone

I have a Samsung A157V. I have received an email from AT&T stating that my unlock request has been approved; however, there is no code listed in the email. I have the IMEI and Request #. Thank you for your help.

Responses

lizdance40

ACE - Sage

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72.3K Messages

2 months ago

You will have to contact AT&T directly by chat or phone.
I was hoping this problem had been fixed because the portal was down for a weekend for maintenance. But it seems like AT&T is still getting the same complaint.

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

I submitted another request. Hopefully they send me a code this time.

Brand User
ATTHelp

Administrator

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113.7K Messages

2 months ago

Greetings @SWI4692,

 

We recommend you submitting a device unlock request through the device unlock portal.  Once you submit the request again you should be able to get emailed a code.

 

Jacob, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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6 Messages

I have submitted the second unlock request. Will follow up once they respond.

New Member

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6 Messages

My second unlock request was approved. Again, there is no code in the email. What can I do? Perhaps more information is necessary. I bought this phone from a Goodwill. It was in its original packaging (which led to my decision to purchase it). When I put the factory sim card in the phone, I checked to see if a phone number was listed. There was none. When I go to Phone Information under Settings, underneath My Number:, it states No Number. Please help.

Brand User
ATTHelp

Administrator

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113.7K Messages

Thank you for the additional information provided @ SWI4692!

 

We're glad to here the phone was approved to be unlocked the second time!

 

Please know that since the Samsung A157/A157V flip phone was released to the public around 2012, the unlock code may no longer be supported or available. It is recommended to contact Samsung Support to see if the specific unlock code still exists.

 

We hope this information is helpful, and thanks for reaching out to the community!

 

Dwight, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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6 Messages

I chatted with Samsung. They told me that only the carrier can unlock the phone. What should I do?

lizdance40

ACE - Sage

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72.3K Messages

Circular file or turn in for recycling.
Read my other post ⬇️

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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72.3K Messages

2 months ago

Arg. I should have looked up the model.

At&t will not have unlock codes for 2G only phones. You would have to pay an unlock service, and they may still not be able to supply it.

Even if you can unlock it, its unlikely to work anywhere in the world

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

The information you provided is not accurate. I am currently using the phone with a network other than AT&T. Perhaps you shouldn't speak with such certainty if you do not know what you are talking about. Speculation is not fact.

Constructive

Employee

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8K Messages

@SWI4692 if your using it on another network then it’s not locked to At&t.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

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8K Messages

When I put the factory sim card in the phone, I checked to see if a phone number was listed. There was none.

But your using it on another network?

When I go to Phone Information under Settings, underneath My Number:, it states No Number.

But your using it on another network?

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

 • 

72.3K Messages

Well then your original information was inaccurate and your logic flawed.

You stated there was no phone number, obviously if you're using it with another Network there is a SIM card installed and there is a phone number in use.
And the phone is either already unlocked, or you are using it on an AT&T network.

AT&T has about a dozen Plus mvnos which use AT&T for service. A locked AT&T phone will work on any one of those mvnos, including Cricket, Net10, straight talk with an AT&T SIM card, Consumer Cellular, and many more. You can Google a list.

Unless the phone was unlocked prior to it being dropped at Goodwill, it could not work on any non AT&T network.

We DO actually know what we're talking about.

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

 • 

72.3K Messages

Lol. @Constructive what's a 'factory sim card'?

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

 • 

8K Messages

@lizdance40 i was hoping you could enlighten me about that as ive never heard of that

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

 • 

72.3K Messages

I'm afraid only the OP knows what that means to them.

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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