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New Member

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4 Messages

Sun, Oct 17, 2021 6:43 AM

Unlocked Z Flip 3 with NO ATT video calling option

Hey world, so I purchased an unlocked z flip 3 from Samsung. I am able to use Google duo for video calls but I am not able to use ATT video calling. I don't even see it in phone options. The current plan I have is Unlimited Elite. Does anyone have a clue to what's up with not having video call options? 

ACE - Sage

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90.6K Messages

2 m ago

It's a carrier feature. 

And also as far as I know you can't use video calling between carriers. In other words if you have an AT&T branded Z flip and your friend has a Verizon branded Z flip you can't video call each other. 

Duo works with anyone, any phone.

New Member

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4 Messages

2 m ago

Understood but I'm not able to video call A t & T customer either! I don't have the button option when I make a call to someone with at&t.

(edited)

ACE - Sage

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90.6K Messages

2 m ago

Right.  Because it's not a carrier phone. It doesn't have carrier software.

(edited)

New Member

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4 Messages

2 m ago

Got you thanks 

GLIMMERMAN76

ACE - Expert

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22.5K Messages

2 m ago

You buy factory unlocked some features may be missing.

New Member

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4 Messages

2 m ago

Is it possible to have them added?

ACE - Sage

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90.6K Messages

2 m ago

It's not an app you can add.  It's part of the AT&T software bundle samsung put on the phone

ATTHelp

Community Support

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176.8K Messages

2 m ago

Hi @Nickb81! Let's address your inquiry regarding the AT&T Video Call feature on your Unlocked Samsung Z Flip 3 device!

 

As ACE member stated, AT&T Video Call feature may not be available for your unlocked device. We recommend a Device Software Update as some devices require an update for some AT&T features to work on their unlocked devices.

 

Learn more about AT&T HD Voice requirements and check out our AT&T HD Voice Coverage which is needed for AT&T Video Call. At this time we recommend using the alternative Google Duo or check out other Unlocked Devices With AT&T Video Capabilities

 

We hope this helps! Thank you for reaching out to the community!

 

Rhoda, AT&T Community Specialist 

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