Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

Employee

 • 

1 Message

Tue, Jun 25, 2019 2:52 PM

Unlocked sprint note 5 wont activate.

The note 5 is unlocked from sprint and I went through all of the configuration steps including the apn settings. All I get is AT&T and 3G. The phone will not get past the hands free activation. What can I do? 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

 • 

108.6K Messages

8 months ago

Hello @B.Nito,

 

We can definitely assist you with activating your unlocked cell phone with AT&T. You can use our BYOD activation portal to activate your Note 5. Let us know if this helps.

 

Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

1 Message

6 months ago

My Samsung Galaxy Note5 works in 3G only.  This is BYOD account and my phone was originally under KT Mobile in South Korea.  Please I need help to boost up my phone to 4G.