Everyone gets our best deals on every smartphone - Black Friday gift deals are still here!
The Samsung Galaxy Z Flip4
J

New Member

 • 

1 Message

Mon, Jan 18, 2021 4:49 AM

Unlocked Note 9

I purchased a brand new unlocked note 9 off of eBay. It was a T-mobile phone originally, it works fine with att. But it will not software update, when I check for updates it says update is up to date. I know it isn't, I know there is an update. 

Accepted Solution

Official Solution

ACE - Sage

 • 

101.8K Messages

2 years ago

AT&T cannot provide software updates on a phone that is not theirs.   This is t-mo or Samsung problem.

(edited)

ATTHelp

Community Support

 • 

203.5K Messages

2 years ago

Greetings @Jgray

 

We can definitely provide you more details about Firmware Update Requirements!

 

As @Lizdance mentioned, to receive software updates, the device must be AT&T-branded and active on the AT&T network.

 

If the cellphone was purchased or brought over from a different wireless carrier, it won't be able to receive the firmware for the specific device.

 

You can review the highlighted article above more information and details.

 

We hope this helps, and let us know if you have any other questions.

 

Dwight, AT&T Community Specialist  

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.