The Samsung Galaxy Z Flip4
Georgenet's profile

Contributor

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3 Messages

Tuesday, October 2nd, 2018 8:05 AM

Unlock

Bought prepaid phones in US but left a week later to Ghana now I have no service and can not unlock it. Any solution

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.2K Messages

4 years ago

Hi, @Georgenet,

 

We can answer this for you. A prepaid phone will have to have had paid service with us for six months before it's eligible to be unlocked.

 

Have a great week!

 

James, AT&T Community Specialist

ATTHelp

Community Support

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207.2K Messages

4 years ago

Hello @Georgenet, allow us to lend a helping hand! Our recommendation would be to put AT&T service on the device whenever possible. Once you've had six months of service on the device then you will be able to submit another unlock request. Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.

Contributor

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3 Messages

4 years ago

Am in Africa, Ghana to be precise and there is no service that's u I want
to decode, can I decode after six months of stay in Africa

Contributor

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3 Messages

4 years ago

So it's can not be unlock for the three years am to spend in Africa

ACE - Sage

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104K Messages

4 years ago

@Georgenet Sell the phone to someone going to the USA.  It cannot be unlocked until it’s been used for 6 full continuous months on prepaid.  

 

Tutor

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7 Messages

3 years ago

@Georgenet  Did you ever resolve this issue?  We had problems unlocking from their Network. Even though they gave us an unlock code. It never worked. But they got our money under false pretense -- we paid the 6 months, even though we were only in states for 2 of those months.

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