Contributor
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3 Messages
Unlock
Bought prepaid phones in US but left a week later to Ghana now I have no service and can not unlock it. Any solution
Contributor
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3 Messages
Bought prepaid phones in US but left a week later to Ghana now I have no service and can not unlock it. Any solution
Accepted Solution
Official Solution
ATTHelp
Community Support
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207.2K Messages
4 years ago
Hi, @Georgenet,
We can answer this for you. A prepaid phone will have to have had paid service with us for six months before it's eligible to be unlocked.
Have a great week!
James, AT&T Community Specialist
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ATTHelp
Community Support
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207.2K Messages
4 years ago
Hello @Georgenet, allow us to lend a helping hand! Our recommendation would be to put AT&T service on the device whenever possible. Once you've had six months of service on the device then you will be able to submit another unlock request. Thanks for reaching out to us.
Makaela, AT&T Community Specialist.
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Georgenet
Contributor
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3 Messages
4 years ago
to decode, can I decode after six months of stay in Africa
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Georgenet
Contributor
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3 Messages
4 years ago
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formerlyknownas
ACE - Sage
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104K Messages
4 years ago
@Georgenet Sell the phone to someone going to the USA. It cannot be unlocked until it’s been used for 6 full continuous months on prepaid.
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jbassler
Tutor
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7 Messages
3 years ago
@Georgenet Did you ever resolve this issue? We had problems unlocking from their Network. Even though they gave us an unlock code. It never worked. But they got our money under false pretense -- we paid the 6 months, even though we were only in states for 2 of those months.
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