The Samsung Galaxy S23
Isabetta's profile

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1 Message

Tuesday, March 14th, 2017 1:08 AM

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I upgraded from a Samsung Galaxy S5 to an S7 active and sent my old phone to my son but forgot to factory reset the old phone. He has been unable to access the phone because his crazy mother cannot remember the passcode, I always used the fingerprint. How do I get this phone to open for him?

Employee

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16 Messages

6 years ago

Hi @Isabetta!

 

I know this answer is a bit late, but if you have not been able to factory reset your son's S5 from the phone, you have the option to do this remotely with the Android Device Manager.

 

you can get there by clicking here and following the steps.

 

 

I hope this helps and let me know if you have questions!

 

 

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