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Contributor

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2 Messages

Fri, Feb 22, 2019 8:47 AM

Unlock Samsung galaxy express prime

I have a Samsung galaxy express prime and I have gone through the steps to get the unlock code. When doing the instructions to unlock nothing happens and it will not work. I put in the other carriers SIM card and it keeps saying no SIM card found. What am I doing wrong and how can I get my phone unlocked?

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Brand User
ATTHelp

Administrator

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112K Messages

a year ago

Thanks for the update @Vab17901!

 

We're sorry to hear that you are still having difficulties unlocking your device.

 

You can access our  AT&T Device Unlock Instructions Portal  that will show you how to use the unlock code that was provided to you for your Samsung device.

 

Please know that if you have entered 5 unsuccessful unlock attempts, the device will permanently be locked to the AT&T network.

 

Let us know if this helps.

 

Dwight, AT&T Community Specialist

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

 • 

112K Messages

a year ago

Hello @Vab17901,

 

Thanks for reaching out! We'd love to help you unlock your device. So you've already received your unlock code, and you're having trouble with the step involving using a different SIM? You can view our support article to see what needs to be done once the request has been approved. It also includes instructions for each device type on how to complete the process. Let us know if you have any further questions! 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

2 Messages

a year ago

I have gone through the steps and also have tried to call in and still do
not have any luck. No matter what I do I can't get it unlocked. When I put
in the other SIM card it keeps saying no SIM card found and there is
nowhere to put in the codes. I've tried putting it in as a call and it says
emergency calls only.
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