The Samsung Galaxy S24
Dissatisfied_A7T's profile

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Saturday, March 18th, 2023 6:32 PM

Unlock Samsung bought from ATT

I submitted a request to unlock my phone via your /deviceunlock portal. Request was denied because I have to use the UNLOCK app on my device??? Where is this application located, pretty please? I have a Samsung A15 G5, bought from ATT. I believe I meet all the eligibility requirements to unlock my phone. Your prompt response is kindly appreciated.

Community Support


231.1K Messages

1 year ago

Hi Dissatisfied_A7T, we are here to help you unlock your AT&T Samsung A15 device!


Please let us know if you have a prepaid device since AT&T Prepaid devices are preloaded AT&T Device Unlock App. When an unlock request from the app is denied, the results screen displays: Device Unlock Failed. 


Reach back out to us if you still need additional help! Thank you for reaching out to AT&T Community Forums!


Rhoda, AT&T Community Specialist 

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