Update: I have been trying for a month to unlock 3 phones. I had 2 att accounts and now have 1. After all this I will probably close out my other phone account with 4 lines.
Heres what I get:
50% of the time it says its sending an email to confirm but the email never arrives.
When the email is received I confirm it. Then when I check the status it says pending.
30 hours later I receive an email saying the request has been cancelled because it wasn't confirmed.
This endless loop has been repeating for a month. Its ridiculous.
I have screen shots showing all this is true.