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basedalyx's profile

Contributor

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1 Message

Sunday, June 24th, 2018 10:36 PM

UNLOCK PROBLEM

My granddad bought a phone from a friend who paid theres off. It is AT&T and I am trying to unlock it for him. It is a SM-G930A phone, however when I go to the unlock portal if gives me an error saying this phone isnt an AT&T phone, but it clearly is!

 

IMEI: [edited for privacy – please do not post personal information]

 

Any help with this would be great. 

 

Community Support

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221.1K Messages

5 years ago

Hello @basedalyx,


I can understand the desire of wanting to unlock you phone.  I will be more than happy to help! Due to the nature of the issue, I will be sending you a private message to your Forum’s Inbox. Please keep an eye out for my message.


Have a great rest of the day!


Katie, AT&T Community Specialist  

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