basedalyx's profile



1 Message

Sun, Jun 24, 2018 10:36 PM


My granddad bought a phone from a friend who paid theres off. It is AT&T and I am trying to unlock it for him. It is a SM-G930A phone, however when I go to the unlock portal if gives me an error saying this phone isnt an AT&T phone, but it clearly is!


IMEI: [edited for privacy – please do not post personal information]


Any help with this would be great. 



Community Support


180.2K Messages

4 y ago

Hello @basedalyx,

I can understand the desire of wanting to unlock you phone.  I will be more than happy to help! Due to the nature of the issue, I will be sending you a private message to your Forum’s Inbox. Please keep an eye out for my message.

Have a great rest of the day!

Katie, AT&T Community Specialist  

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