Contributor
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3 Messages
Unlock Portal
I won brand new Galaxy S7 through a work promotion. I have attempted to access the AT&T unlock portal - https://www.att.com/deviceunlock/request/#/unlockstep1. After entering the IMEI - I have been receiving the following message for days: "We're sorry, but we're having technical difficulties with our network at the moment. Please try again later."
Is there another option to unlock an AT&T phone?
ATTHelp
Community Support
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221.1K Messages
7 years ago
Hello @madzac99!
Welcome to our Community Forums! I’ll be happy to help you on this unlock issue. Currently the unlock website is our only unlock portal which we utilize to unlock devices from our network.
Our device unlock site was undergoing updates recently, we have been asking customers to please clear cache and cookies on their browsers.
Another workaround you can try is to use a different browser altogether. For example, if you are using Internet Explorer, try Mozilla FireFox.
Let us know how it goes! Have a wonderful Holiday weekend.
Shenoah, AT&T Community Specialist
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madzac99
Contributor
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3 Messages
7 years ago
Really??
I enter the IMEI and then try to switch fields to enter the phone model. I have received this same error for over a week:
"We're sorry, but we're having technical difficulties with our network at the moment. Please try again later."
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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formerlyknownas
ACE - Sage
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110.8K Messages
7 years ago
@madzac99 I am assuming the phone is branded with the ATT Death Star?
But the phone was never used on ATT, so the IMEI keeps kicking up this error.
Send a message to support here >> @ATTMobilityCare with the information and error you keep getting. Ask them to process the unlock for you.
FYI, as a non ATT customer the phone will not get OTA updates. Since it will be due several as soon as it's out of the box, you might want to have Samsung Experience desk at Best Buy flash the updates for you. Otherwise you will never get updates to the OS.
Pity they didn't get you the unlocked version.
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ATTHelp
Community Support
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221.1K Messages
7 years ago
Hello @madzac99,
I apologize the device unlock portal is still not working for you. By the way congratulations on winning the phone!
Our next option will be to make a case for our back office device unlock team. I invite you to private message me @ATTMobilityCare with the phones IMEI, a good contact time, and a phone number.
I look forward to working with you, Happy Holidays to you and your family!
Shenoah, AT&T Community Specialist
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madzac99
Contributor
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3 Messages
7 years ago
Thank you!!!! You ate correct. It has the ATT logo and has never been used. I willgive your suggestions a try.
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johnc56
Contributor
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1 Message
5 years ago
cant get my phone unlocked
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