Skip to main content
AT&T Community Forums

New Member


1 Message

Wed, Oct 14, 2020 12:11 PM

Unlock Note 10+

I am having difficulties with unlocking my phone. It should already be paid off but every time I'm in your unlock portal, it constantly tells me that you guys are having network difficulties. And I have done this daily for a couple days now.


Brand User

Community Support


140.5K Messages

a month ago

Hello @shownsee,


We're sorry to hear that you were experiencing issues with submitting an unlock request for your cell phone.


Now that some time has passed, please follow the steps at this link to Submit a request to unlock a device.


If you're still seeing the same error message, we recommend that you try using a different internet browser/device to try and submit your unlock request again.


Hope this helps!


Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member


2 Messages

a month ago

This website says "Oops! Looks like we're having network difficulties. Try again later."  It's been like this since last week. 

Get started...

Ask a new question