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The Samsung Galaxy S23

New Member


2 Messages

Wednesday, April 22nd, 2020 8:15 PM

Unlock issues


I used Unlock service and got an unlock code for my Samsung S6 edge. Inserted another Sim-card (like instruction says) BUT! in the instruction what I've got says that I should used code for "ENTER THE DEVICE UNLOCK CODE", But when I Power my phone it show me next text: SIM Network unlock PIN.

I tried to Used Unlock code for SIM Network unlock PIN, But it's not correct.

Can you help me please, what should I do?)

Thank you

Community Support


220.9K Messages

3 years ago

Hello, @aabivan,


Thanks for reaching out. Here are things to know about unlocking your device through AT&T. Was your S6 on an AT&T postpaid plan for sixty days with no past due or unpaid balance or on an AT&T prepaid plan for six months? If it meets that and the other requirements listed in the preceding link, let us know so we can investigate further.


Have a great week.


James, AT&T Community Specialist

Former Employee


32.9K Messages

it’s asking for a sim unlock code better known as a puk code. That needs to be acquired from the network of the sim you installed. Seems your phone unlocked successfully. @lizdance40 dies this sound correct?

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

ACE - Sage


110.7K Messages

Yes. 👍

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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New Member


2 Messages


No, Sir.

All is good, I didn’t use telephone during 3 years.

P.s maybe it will help: I’ve got android version 5 and can’t update ( AT&T service write all the time : no have any new updates)

Thank you

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