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The Samsung Galaxy Z Flip4
A

New Member

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2 Messages

Wed, Apr 22, 2020 8:15 PM

Unlock issues

Hello!

I used Unlock service and got an unlock code for my Samsung S6 edge. Inserted another Sim-card (like instruction says) BUT! in the instruction what I've got says that I should used code for "ENTER THE DEVICE UNLOCK CODE", But when I Power my phone it show me next text: SIM Network unlock PIN.

I tried to Used Unlock code for SIM Network unlock PIN, But it's not correct.

Can you help me please, what should I do?)

Thank you

ATTHelp

Community Support

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204.1K Messages

3 years ago

Hello, @aabivan,

 

Thanks for reaching out. Here are things to know about unlocking your device through AT&T. Was your S6 on an AT&T postpaid plan for sixty days with no past due or unpaid balance or on an AT&T prepaid plan for six months? If it meets that and the other requirements listed in the preceding link, let us know so we can investigate further.

 

Have a great week.

 

James, AT&T Community Specialist

Constructive

Employee

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30K Messages

it’s asking for a sim unlock code better known as a puk code. That needs to be acquired from the network of the sim you installed. Seems your phone unlocked successfully. @lizdance40 dies this sound correct?

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ACE - Sage

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102.2K Messages

Yes. 👍

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

@ATTHelp 

No, Sir.

All is good, I didn’t use telephone during 3 years.

P.s maybe it will help: I’ve got android version 5 and can’t update ( AT&T service write all the time : no have any new updates)

Thank you

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