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The Samsung Galaxy S24
mcglynnej's profile

5 Messages

Tuesday, April 16th, 2024 10:59 PM

Unlock instructions: ${masterData.unlockInstruction}

In my "Use these instructions to unlock your device" email from ATT, it refers to "Unlock instructions: ${masterData.unlockInstruction}" and I'm unable to unlock.  Please advise with corrected instructions.

ACE - Sage

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117.7K Messages

1 month ago

For a Samsung phone, you turn the phone off, remove an AT&T SIM card and insert a non AT&T SIM card. Reboot the phone. 

Your phone should say SIM not supported.

There should be a box which pops up asking for the unlock code

5 Messages

1 month ago

Makes sense. Awaiting an unlock code, as that was also missing from the email. I submitted another unlock request in the meantime. 

ACE - Sage

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117.7K Messages

1 month ago

Samsung phones definitely require an unlock code. If one was not provided in your approval email, then you will need to either submit a new request, or complain to AT&T about their broke portal. 😮‍💨

5 Messages

1 month ago

The response I received after a week from another request:
"Your unlock code: already unlocked

 

Your unlock instructions: ${masterData.unlockInstruction}"
So, nothing to see here.  Condolences if you landed here with the same issue. 
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