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Contributor
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2 Messages
Tue, Aug 9, 2016 10:18 PM
Unlock Galaxy s7 active
I tried to submit a request for this phone which has only been used for 1 day back in June 2016 and has been shut off in the box since, and it is telling me I can not unlock for 14 days because it was recently upgraded???what??how can that happen?
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ATTHelp
Community Support
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144.2K Messages
4 years ago
Hi @Pieper28!
I definitely apologize for that happening when you are submitting the unlock request! I can imagine how frustrating that can be!
Are you currently on the AT&T Next installment plan for the S7 Active or was it purchased at full retail cost?
There are a few general requirements when trying to unlock a device:
If you feel that you have met the above requirements, you can submit a request once again at the AT&T Device Unlock Portal.
Let me know how it goes! I’m here if you have any other questions or concerns, don’t hesitate to reach back out! Take care and have an awesome week!
Tim, AT&T Community Specialist
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lizdance40
ACE - Sage
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81.3K Messages
4 years ago
Did you pay full price? How was it purchased?
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Pieper28
Contributor
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2 Messages
4 years ago
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ATTMobilityCare
Community Support
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15.2K Messages
4 years ago
Have you had the chance to unlock the phone with the unlock code you received? To enter in the unlock code, it will require using a SIM card from the carrier that you are looking at having service with.
The unlock steps for the Samsung Galaxy S7 Active once you have the unlock code is as follows:
Let me know if you’re still having trouble with getting the phone swapped over to the new carrier. Have an amazing rest of the week!
Kevin, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService
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Busternutt
Professor
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3.2K Messages
4 years ago
If you received the unlock code and unlocked it, it will work with any compatible network. ATT has done all they can do by sending you the code.
"Customers helping customers; not always successfully"
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CrossFire78
Contributor
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3 Messages
4 years ago
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tresavant
Tutor
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7 Messages
4 years ago
You cannot remove a battery from a S7 Galaxy Active. The case is sealed.
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tresavant
Tutor
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7 Messages
4 years ago
The instructions online from AT&T are inaccurate for the S7 Series including the Active. They tell you to remove the battery. There is not removable battery Since the battery is sealed that is not an option. I see no other correct instructions to follow once you have the unlock code for this device. How about someone from AT&T post an accurate set of instructions?
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ethanA2010
Contributor
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1 Message
3 years ago
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GLIMMERMAN76
ACE - Expert
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20.9K Messages
3 years ago
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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