Unlock Galaxy s7 active

Hi @Pieper28!

I definitely apologize for that happening when you are submitting the unlock request! I can imagine how frustrating that can be!

Are you currently on the AT&T Next installment plan for the S7 Active or was it purchased at full retail cost?

There are a few general requirements when trying to unlock a device:

• The device must be designed for use on, and locked to, the AT&T wireless network.
• All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
• The device is not currently active on a different AT&T customer’s account.
• If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.
• If the device was activated with a service commitment or installment plan, your account must be active for at least 60 days, with no past due or unpaid balance.

If you feel that you have met the above requirements, you can submit a request once again at the AT&T Device Unlock Portal.

Let me know how it goes! I’m here if you have any other questions or concerns, don’t hesitate to reach back out! Take care and have an awesome week!

Tim, AT&T Community Specialist

Did you pay full price?  How was it purchased?

1. Power off the device, remove the battery, and insert a non-AT&T SIM card.
2. Re-insert the battery and power on the device with non-AT&T SIM.
3. The device displays “Enter the device unlock code.”
4. Enter the unlock code.
5. Press OK.

If you received the unlock code and unlocked it, it will work with any compatible network. ATT has done all they can do by sending you the code.

You cannot remove a battery from a S7 Galaxy Active. The case is sealed. 

The instructions online from AT&T are inaccurate for the S7 Series including the Active. They tell you to remove the battery. There is not removable battery Since the battery is sealed that is not an option. I see no other correct instructions to follow once you have the unlock code for this device. How about someone from AT&T post an accurate set of instructions?