Tutor
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4 Messages
Unlock Code not working
I requested an unlock code for a 3 year old Samsung Note 2. It didnt work. I requested another, that too didnt work. I have requested a third code, this too didnt work. The code is the same each time.
There appears to be no way to reach out for help if such a thing happens. Is there 'anything' I can do to unlock this phone?
Many thanks,
Bill
ATTHelp
Community Support
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221.3K Messages
7 years ago
Hi there Bill!
I’m sorry to see you are having some trouble getting your old phone unlocked! I understand how this can be frustrating. It would be my pleasure to help get this straightened out!
In order to look into this further, I will need some information from you. I invite you to send me a private message to @ATTMobilityCare by clicking the link and making sure you are logged in to your account. In the message please include your full name, phone number, and a good time of day to reach you. If you would like to also provide me with the IMEI number of the device, I would greatly appreciate it!
I look forward to speaking with you soon to get this resolved. Thank you for reaching out through our Community Forum. Have a fantastic day!
Bradilynn, AT&T Community Specialist
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SamuelIams
Contributor
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1 Message
6 years ago
Bradilynn,
I am having the same issue as Bill. I contacted AT&T and have received an unlock code for my Note2, however, it does not unlock my phone. After two failed attempts, I figured I would seek a solution. Please let me know what I can try. I have left you a private message. Thank you in advance for the help!
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ATTHelp
Community Support
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221.3K Messages
6 years ago
Hello @SamuelIams,
I’m sorry to hear you are also having issues with your unlock code. We would be happy to help! Were you able to send us a private message to @ATTMobilityCare?
Please use our instructions on found here for the steps to unlock your device. Please note, if there have been five unsuccessful unlock attempts on a Samsung device it will permanently lock the device.
We look forward to helping you, and hope you have a wonderful weekend!
Jessica, AT&T Community Specialist
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