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The Samsung Galaxy S23
lyanhaart001's profile



4 Messages

Wednesday, January 4th, 2017 9:51 PM

Unlock Code not working

I requested an unlock code for a 3 year old Samsung Note 2.  It didnt work.  I requested another, that too didnt work.  I have requested a third code, this too didnt work.  The code is the same each time.


There appears to be no way to reach out for help if such a thing happens.  Is there 'anything' I can do to unlock this phone?


Many thanks,




Community Support


221.3K Messages

7 years ago

Hi there Bill!


I’m sorry to see you are having some trouble getting your old phone unlocked! I understand how this can be frustrating. It would be my pleasure to help get this straightened out!


In order to look into this further, I will need some information from you. I invite you to send me a private message to @ATTMobilityCare by clicking the link and making sure you are logged in to your account. In the message please include your full name, phone number, and a good time of day to reach you. If you would like to also provide me with the IMEI number of the device, I would greatly appreciate it!


I look forward to speaking with you soon to get this resolved. Thank you for reaching out through our Community Forum. Have a fantastic day!


Bradilynn, AT&T Community Specialist  



1 Message

6 years ago


       I am having the same issue as Bill.  I contacted AT&T and have received an unlock code for my Note2, however, it does not unlock my phone.  After two failed attempts, I figured I would seek a solution.  Please let me know what I can try.  I have left you a private message.  Thank you in advance for the help!

Community Support


221.3K Messages

6 years ago

Hello @SamuelIams,


I’m sorry to hear you are also having issues with your unlock code.  We would be happy to help!  Were you able to send us a private message to @ATTMobilityCare?


Please use our instructions on found here for the steps to unlock your device.  Please note, if there have been five unsuccessful unlock attempts on a Samsung device it will permanently lock the device. 


We look forward to helping you, and hope you have a wonderful weekend!


Jessica, AT&T Community Specialist


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