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Contributor

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3 Messages

Tue, Nov 20, 2018 2:09 AM

Unlock AT&T Samsung s8

I am trying to use my Verizon Wireless SIM card on my At&t Samsung Galaxy s8, I received by approval email from At&t, but when I follow the instructions the sim network unlock pin screen did not pop up automatically, what am I doing wrong?

 

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Brand User
ATTHelp

Community Support

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134K Messages

2 years ago

Hello @olgaot24, we'd be glad to assist you. Follow these instructions to unlock your device:

  • Power off the device, remove the battery, and insert a non-AT&T SIM card
  • Re-insert the battery and power on the device with non-AT&T SIM.
  • The device displays” Enter the device unlock code.”
  • Enter the unlock code.
  • Press OK.

Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.

 

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Accepted Solution

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lizdance40

ACE - Sage

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78.1K Messages

2 years ago

Wow.  ATT needs to update its antiquated unlock directions.  

S8 battery is not removable of course.  

@olgaot24

Try this:   Remove SIM card and type the following:

#7465625*638* 

the unlock code

#

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

2 years ago

Awesome those instructions worked on unlocking my phone, greatly appreciate it.

Now, why is my Verizon SIM card not working in the unlocked AT&T Samsung Galaxy s8?

lizdance40

ACE - Sage

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78.1K Messages

2 years ago

Hmm.  Weird.  It worked fine for me.  The S8 actually goes to a blue screen with giant SIM card and converts to Verizon. 

Thats not happening at all?

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

2 years ago

Nothing happened, when I insert the verizon SIM card, just says no service

any other suggustions?

lizdance40

ACE - Sage

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78.1K Messages

2 years ago

I’m afraid I’m at a loss.  Almost no ATT androids will work on Verizon. My S9 will not.   But the S8/S8+ was an anomaly and not only worked, but converted completely.  

@GLIMMERMAN76  any ideas?

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

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20.3K Messages

2 years ago

What is the baseband and software patch level of the phone in question

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

 



Where do I type the code? In the PUK code box or on the phone screen?

With the help of ATT and Verizon IT support we have been trying for over three weeks to move phone from ATT to Verizon

lizdance40

ACE - Sage

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78.1K Messages

2 years ago

If you are getting a PUK box you may have already entered an incorrect unlock code too many times.

Did you enter an incorrect code?   How many times?

 If that’s the case your phone is permanently locked to ATT.   

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

It’s it’s been at least 20 times!

I have had 3 and 4 hour sessions with ATT and Verizon on conference calls...... 

am I done? Is there no fix?

 

JP

lizdance40

ACE - Sage

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78.1K Messages

2 years ago

You get 5 tries with the code, then your done.  No fix.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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