The Samsung Galaxy S24
JC0621's profile

New Member

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3 Messages

Monday, April 10th, 2023 3:05 PM

Turn off 5g and 4g on

So seems like att has disabled this option for users on their cell phone devices. I have a Samsung S20 FE. We are in a spotty 5g area so I have had poor cell phone reception for the last 6 months.  I can heat the person fine, but my voice to them is garbled.  Trying to turn off the 5g and trying to see if 4g would alleviate this issue. ATT has been no help whatsoever after spending hours on the phone with them multiple times.  So ready to switch to Verizon at this point. Any help would be appreciated 

JC0621

Community Support

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231.3K Messages

1 year ago

Hello, @JC0621! We understand how frustrating poor service can be.

 

Let's meet in a Direct Message to further investigate why the device is not able to switch to 4G. Please check your Direct Message Inbox ( it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to chatting with you soon!

 

Rachel, AT&T Community Specialist

ACE - Guru

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1.2K Messages

1 year ago

@JC0621 ,

Look up Samsung Band Selection in the Google Play Store.

That's what I use on my S20 FE. Once it's installed, open the app and press the "More Network Settings" option. That gets you to the network selection page that AT&T hides from you. 

Just a warning though. If the 5G signal is week, chances are the LTE isn't any better. That's what I've discovered at least. I think it's more about the tower.  A weak tower is a weak tower regardless of the network type you're getting. 

Your phone is supposed to pick the strongest signal, and I'll bet you'll find that the LTE is just as weak.

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