
New Member
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1 Message
Trying to Google unlock my at&t Samsung tablet for almost a year now
I bought a tablet at a yard sale and brought it home come to find out it is Google locked
New Member
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1 Message
I bought a tablet at a yard sale and brought it home come to find out it is Google locked
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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113.5K Messages
3 years ago
User locks can only be removed by the user. Both iCloud and Google locks are user locks. They have absolutely nothing to do with the carrier.
There is not going to be a resolution because nobody but whoever put the Google lock on it can remove it, that would mean going back to the yard sale and talking to them.
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Constructive
Former Employee
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32.9K Messages
3 years ago
At&t is not google contact google
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Lilybell2
ACE - Professor
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2.1K Messages
3 years ago
What do you mean by "Google locked?" Please provide details.
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ATTHelp
Community Support
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225.6K Messages
3 years ago
Hello @cheyenneboothe43,
Thank you for your inquiry.
We'd be more than happy to help with your device unlock request.
With more details, we'll be able to assist you to the best of our ability:
Please get back to us so we can work towards a resolution as quickly as possible.
Jonye, AT&T Community Specialist
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Constructive
Former Employee
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32.9K Messages
3 years ago
He said he bought it at a yard sale and is locked to google 🤦@lizdance40 🤦google needs unlock it not At&t.
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Lilybell2
ACE - Professor
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2.1K Messages
3 years ago
Exactly what the Hades is "Google locked?" I've never heard of such thing.
If the original owner had a Google Account, and if Factory Reset Protection was enabled and the account not removed prior to a factory reset, then the device is still locked to the original owner's account. Google didn't lock the device and Google can't unlock it, only the previous owner can unlock it by logging in with their account they placed on the device and failed to remove, which was their responsibility to do prior to reselling the device.
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