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The Samsung Galaxy Z Flip4
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New Member

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1 Message

Thu, Oct 8, 2020 7:58 AM

Trying to Google unlock my at&t Samsung tablet for almost a year now

I bought a tablet at a yard sale  and brought it home come to find out it is Google locked 

Accepted Solution

Official Solution

ACE - Sage

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101.8K Messages

2 years ago

User locks can only be removed by the user. Both iCloud and Google locks are user locks. They have absolutely nothing to do with the carrier.

There is not going to be a resolution because nobody but whoever put the Google lock on it can remove it, that would mean going back to the yard sale and talking to them.

 

Constructive

Employee

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29.9K Messages

2 years ago

At&t is not google contact google 

Lilybell2

ACE - Professor

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2.1K Messages

2 years ago

What do you mean by "Google locked?"  Please provide details.

 

 

ATTHelp

Community Support

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203.5K Messages

2 years ago

Hello @cheyenneboothe43,

 

Thank you for your inquiry.

 

We'd be more than happy to help with your device unlock request.

 

With more details, we'll be able to assist you to the best of our ability:

  • Does your device meet the requirements for device unlock?
  • What do you mean when you say "google locked"?

Please get back to us so we can work towards a resolution as quickly as possible.

 

Jonye, AT&T Community Specialist 

Constructive

Employee

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29.9K Messages

2 years ago

He said he bought it at a yard sale and is locked to google 🤦@lizdance40 🤦google needs unlock it not At&t. 

Lilybell2

ACE - Professor

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2.1K Messages

2 years ago

Exactly what the Hades is "Google locked?"  I've never heard of such thing. 

 

If the original owner had a Google Account, and if Factory Reset Protection was enabled and the account not removed prior to a factory reset, then the device is still locked to the original owner's account.  Google didn't lock the device and Google can't unlock it, only the previous owner can unlock it by logging in with their account they placed on the device and failed to remove, which was their responsibility to do prior to reselling the device.   

 

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