JohnInKY

New Member

 • 

26 Messages

Tue, Apr 7, 2020 8:16 PM

Trouble texting pictures to non-AT&T devices, post switch from Verizon...., WHY?

Switched from Verizon with Samsung Galaxy Note 5 (SM-N930V), using Samsung Messages that came on phone for texting. I cannot text pics to non-AT&T users. I can text pictures to other AT&T users, but CANNOT text pictures to Verizon, and assume other, provider users. When trying to send I get a little note on bottom left of text that says "MMS" with a little spinner spinning for about 10 minutes. Then phone dings and says Sending Failed, Message Failed. When I look at failed message a red exclamation point is in bottom left where MMS and spinner was. I have tried: Data on , with Wi-fi off, Data on with Wi-fi on, Wi-fi only on Data off (this works to send to other AT&T users). Same results, sending for 10 min. or so, then FAILS. I have chatted and called AT&T many times, no help! I cannot go back to AT&T Store as closed for corona virus.

I have been working on this for about 4 weeks now (since 3/11/2020 PM. PLEASE HELP!!

Responses

Brand User
ATTHelp

New Member

 • 

119.9K Messages

2 months ago

Hi @JohnInKY

 

Thank you for reaching out to us. We'll be happy to assist.

 

If you ported in a device from another carrier, it's possible that you may need to adjust the APN settings for everything to function properly on your phone. Please let us know if that works for you!


Darais, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
JohnInKY

New Member

 • 

26 Messages

I added the correct APN settings back on 3/15/2020 after calling AT&T 611 Tech help line. This finally got my Mobile Data to work, after I had been struggling since 3/11. Also, the SIM card is from, and was installed by, the AT&T salesperson at an AT&T Store on 3/11, but I DID CHECK the SIM Card numbers and the digits are correct to work on the current AT&T system.

While following the link you gave me in the above note, I did recheck all APN settings to be SURE they were all put in correctly, they ARE. While there I also tried going to "Troubleshoot & Resolve to fix internet issues," after logging into "MyAT&T," but my Samsung Galaxy Note 5 (SM-N930V) was not found, in devices. I tried just SM-930V, still not found. I then clicked on "Device Support" and was directed to a page with nothing on it but headers and footers, locked-up! I didn't waste my time calling the 800 number because I had already done that several times in the past.

I STILL cannot send pictures via text to non-AT&T phones, H E L P !!!!

(edited)

Brand User
ATTHelp

New Member

 • 

119.9K Messages

Hi @JohnInKY,

 

Thank you for clarifying for us, and also trying the link we provided.

 

It's definitely strange that you are unable to send messages out. Normally an issue like this might occur during the porting process between two different providers. But you mentioned you've been dealing with this for four weeks, so that can't be the case here. It still wouldn't hurt to ensure that your number has been completely ported to our system. This would require you to reach out to your old provider, to make sure your number is completely ported from their systems.

 

Aside from this, we're eager to here any additional details as well. It seems like you've tried our troubleshooting options already.

 

We look forward to your response!

 

Collin, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
JohnInKY

New Member

 • 

26 Messages

I am considering switching back to Verizon in the next week or so. I think a MONTH is a fair amount of time for you to solve my issue. All I hear from you is to do the same thing over and over again, expecting to have that solve the issue. That IS the definition of STUPID!
Your forum site (Edited per community guidelines) to!! As this is the second time l had to type this reply!!

(edited)

Brand User
ATTHelp

New Member

 • 

119.9K Messages

Hello, @JohnInKY,

 

We'd love to try to figure out what's happening and correct it. Are you able to receive MMS messages from devices with other carriers? How has the data speeds and signal been in your area lately? Please let us know.

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
JohnInKY

New Member

 • 

26 Messages

I can RECEIVE text pictures from Verizon and AT&T for sure. I do not know about other carriers. I cannot SEND text pictures to anyone other than AT&T users. Details above in my first POST.

According to "Open Signal," my data speed is this: Download 58.8Mbps, Upload 5.03Mbps, Latency 35ms. Data ON, Wi-Fi OFF. One other little item, I am BURNING THROUGH my monthly data amount TESTING all this!! PAY for it to NOT work!!

Also, still no Wi-Fi Calling on either my wife's Samsung Galaxy S8 or my Samsung Galaxy Note 5. According to Samsung they are BOTH capable of wi-fi calling. I talked to AT&T Techs SEVERAL times about this too, NO HELP!

JohnInKY

New Member

 • 

26 Messages

@ATTHelp

I recently found that your statement, "It's definitely strange that you are unable to send messages out" is a BOLD FACED LIE!!

Go to this link https://forums.att.com/users/5defb2c5f6e8ee1567526203 to see the true extent of this issue! It should NOT be strange to you if MANY MANY customers are having the SAME ISSUES with both texting and wi-fi calling......

Brand User
ATTHelp

New Member

 • 

119.9K Messages

2 months ago

Hi @JohnInKY,

 

Thank you for clarifying.

 

Next, we'd like to know if you have advanced messaging, and whether or not it's enabled on your device. This allows you to send files/pictures up to 10MB, and 100MB for select devices. We have all of this information on our Advanced Messaging page. If you don't have this feature, we recommend giving this a try. 

 

We look forward to your response!


Collin, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
JohnInKY

New Member

 • 

26 Messages

I could NOT find Advanced Massaging on my phone.. But according to the Advanced messaging information in the link you sent above it would NOT solve my issue. Here is a quote form that link:

"Advanced Messaging: Sender and recipients must have AT&T postpaid wireless service with Advanced Messaging-capable devices and up-to-date software. Devices must be turned on and must be within the AT&T owned & operated domestic coverage area. Device selection is limited at this time."

I CAN send text pictures now to AT&T users, just NOT anyone else!!

(edited)

Brand User
ATTHelp

New Member

 • 

119.9K Messages

Hi @JohnInKY,

 

Thank you for trying.

 

At this point we'd recommend reaching out to the manufacturer of your device for further assistance. This is mostly due to the fact that you weren't able to locate your device on our sites. This may be tied to the problem. Thank you!

 

Collin, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
JohnInKY

New Member

 • 

26 Messages

Yesterday 4/12/2020, I made some MINOR Changes to my APN settings (

NOT suggested or recommended by AT&T), they were: CHANGE both "APN protocol" and "APN roaming protocol" FROM: IPv4 TO: IPv4/IPv6. After making this change I was able to send 1 text picture to a Verizon user, so I thought PROBLEM SOLVED, YAY!! But hopes were dashed when I tried 3 more times that same day to send different pictures to this same Verizon user, and got nothing but MMS spinner for about 10 minutes, back of phone got hot, and burned up about 25% of battery, THEN phone dings, MMS red exclamation point appears in lower left of photo text - Sending Failed, pooh!!! So, maybe AT&T just limits me to one photo text a day, week, or month?!?!?

Oh I did contact Samsung about this, and about the fact that neither my wife nor I can get wi-fi calling to work on out phones since switching to AT&T from Verizon either, even though Samsung says both phones are capable of it. On both issues they referred me to my cell service provider - THAT WOULD BE YOU, AT&T!!!!

STILL looking for solutions to both issues on AT&T, while at the same time researching who should be my NEXT cell service provider.......

(edited)

AWA413

Tutor

 • 

53 Messages

JohnInKY, the problem lies with AT&T. As SOON as you switch to another carrier your troubles will disappear. Feel free to click on my screenname to read all about this issue to many other customers such as yourself. AT&T does Not know how to fix this problem. It's a HUGE longtime issue. In the meantime, I changed my APN settings as well. If you want to send me yours, I can tell you what to try that may help. Also, do any of your cellphones with this problem, like Samsung, have the pre-installed app "Lookout", and if so, is it currently running?
JohnInKY

New Member

 • 

26 Messages

Thank you SO MUCH for the first truthful and intelligent reply!!

I checked the phones "Show all Apps" and I did NOT see "lookout" in the list.

Here are the "Access Point Names" APN settings I now have on my Galaxy Note 5, from AT&T with minor changes that I mentioned above (IPv4 changed to IPv4/IPv6) :

Name: NXTGENPHONE

APN: NXTGENPHONE

Proxy, Port, Username, Password & Server: (all) Not Set

MMSC: http://mmsc.mobile.att.net

Multimedia message proxy: proxy.mobile.att.net

Multimedia message port: 80

MCC: 310

MNC: 410

Authentication type: None

APN type: default,supl,mms,fota

APN protocol: IPv4/IPv6

APN roaming protocol: IPv4/IPv6

Turn APN on/off: APN turned on (BUT grayed out)

Bearer: Unspecified

Mobile virtual network operator type: None

Mobile virtual network operator value: Not set (BUT grayed out)

That's it......

I am considering switching back to Verizon, or possibly Spectrum Mobile. Spectrum Mobile I believe uses BOTH AT&T and Verizon cellular networks in addition to wi-fi spots for wi-fi calling whenever and wherever wi-fi is available.......

THANKS!!!

AWA413

Tutor

 • 

53 Messages

Yep, me too. Spectrum is the only carrier I've considered too. I did hear something negative about their mobile service though not too long ago; something about after they get you as a customer they change your rates, but not sure if I believe that yet or not. I have and have had Spectrum Phone, Internet, and Cable now for years and other than the normal Bs as with all providers, I still am a customer.

As for your APN Settings, they look great! The only thing I changed and also change once in awhile to see if it works better is the APN type. Currently I have mine set at: default,mms,supl,hipri - however I did change it at one time to: default,mms,supl,hipri,fota

I believe the order is relevant, but not sure because neither setting really did anything for me. What did was turning off my VPN, or Lookout. I would suggest that if you have a VPN installed, and even an ad blocker (I use "Crystal for Samsung Internet") to DISABLE them then try with MMS again, and if that doesn't do anything, then reboot after disabling them making sure they don't re-enable after reboot and trying again. That worked for me. It DID still take a longer time for the mms message to appear, however, it does eventually (sometimes right away, sometimes 20 seconds), but at least you aren't constantly toggling back and forth between Wi-Fi on and Wi-Fi off.

By the way, I've already done the work and tried several different APN Settings, and the settings I have, and you, work the best so far.

Right now I am experimenting with another apprach to our main problem here which involves changing your MAC Address settings (not recommended unless you are familiar with the pre-cautions/cautions, etc.).

(edited)

AWA413

Tutor

 • 

53 Messages

Hey again, JohnInKy. Try turning on or leaving your Wi-Fi on, (and also mobile data) and send yourself a picture. Even though your Wi-Fi is "on", you should receive your own photo almost immediately. Let me know.
JohnInKY

New Member

 • 

26 Messages

No VPN that I can tell, and no Ad Blockers that I can tell. I do not have a lot of Apps on my phone at all. Mainly used tor talk, text (words, pics & video), and occasional navigation.

Also I have "Network Mode" set to: Preferred network mode: GLOBAL, and NOT: LTE / CDMA, or LTE / GSM / UMTS. and, I set APN Type to: default,mms,supl,hipri,fota.

I did all the above, turned on both Data and Wi-Fi, then shutdown phone for about a minute and turned back on. took a pic, stored in Gallery, sent text to myself with pic attached MMS spinner about 10 seconds, then "downloading" appeared on text screen for about 2 seconds, then POOF picture and message appeared (less than 30 seconds elapsed), yay! Now I will see if I can do 2 in the same day, as sending one worked once before. Ok, two in one day worked, to myself, double YAY !!! Now the ultimate TEST, send to myself [(TO an AT&T user FROM an AT&T user) (that always worked before too)] with DATA OFF. That worked too,wow! ALSO, I was able to send ONE pic to a Verizon user with BOTH Data and wi-fi on. However, when tried to send SECOND (different) pic to same person, with same settings, got the MMS spinner for about 10 minutes, back of phone warmed up, wacked battery about 12%, then red exclamation point in lower left of text by MMS, Sending failed. So only get one pic send per day, or maybe one per reboot to non-AT&T users. PROBLEM NOT SOLVED!!

One last question/issue. With this same phone, I used to send pics and videos all day long in text messages some were group texts, when I had Verizon, with DATA OFF, and many times with both DATA OFF and NO wi-fi (out in the sticks, or in middle of lake), with only 2-3 bars of cell service. Why can't this work on AT&T??

AWA413

Tutor

 • 

53 Messages

That sounds impossible. You shouldn't have been able to send anything at all out on lake if your Data was off and there was no Wi-Fi. Unless that was a really old phone using an older network.

You have a network mode and it's set to Global? Have you tried changing those settings? I would try using the last one: LTE / GSM / UMTS.

Have you ever tried to reset your network settings? There should be a setting you can click on for that, then reboot your phone and wait for AT&T's network to sync with your phone, then try mms. If that didn't work, go back to your APN Settings and check them and edit if necessary back to your previous settings (that both you & I use).

(edited)

AWA413

Tutor

 • 

53 Messages

By the way, the reason I had you send a mms to yourself with everything on as it should be - Wi-Fi & Mobile Data, is to see if your phone did indeed receive a photo from yourself with Wi-Fi on. Remember, that's our issue. So, if you noticed it DID work. And should always work. You successfully sent and received your mms message (photo). Now, being that is the issue, then WHY do you think it ONLY works consistently when sending to yourself and not others? That should have popped in your head right away, right? So, do you think it only works that way cause its using our local network? Meaning, our own Wi-Fi network? It's confusing. See, we should be able to send mms messages all day long when Wi-Fi is OFF and we are only using mobile data - which is the case, or at least is the case for me and others, but as soon as we have our Wi-Fi ON, which is what we all want and how we all want to use our phones so we aren't charged for data and hopefully using Wi-Fi is faster, we lose that ability we once had. So that tells me AT&T doesn't like something our routers, or Wi-Fi, is sending out. They aren't talking nice to each other, or at all.

AT&T did something, I dont know what, but perhaps an update or whatever, and ever since then mms never worked right, and they will not acknowlege it, or they simply are ignorant to it. You would think their phones/service would be having the same issue.

So, whether people like AT&T or not, the solution is to switch carriers because it is all on AT&T's side. I was loyal to them for 34+ years, but now I want out. And I really never liked Verizon at all. So, I guess we all need to switch to Spectrum, and say a final farewell to AT&T and their headaches. It's annoying and I loathe paying for something or a service that I am not getting. I for one am not going to bend over so some company can shaft me with their (Edited per community guidelines). Tired of crap not working, and more tired of excuses.

(edited)

OttoPylot

ACE - Expert

 • 

11.7K Messages

@AWA413 FWIW, we have zero issues sending or receiving SMS/MMS to Android users via iMessage from our iPhones (different models). WiFi is on all of the time as well as WiFi-C (WiFi Calling) when we are at home. Outside of home, using cellular, we have no issues at all. No carrier is perfect. They all have issues. Good luck with Spectrum (Charter).

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
AWA413

Tutor

 • 

53 Messages

Is that right? Who is "we"? You have a statement mentioning that you are not an AT&T employee, so who is this "we" you are referring to?

Anyway, I guess I failed to mention in my many comments & replies that this issue appears to be only happening with Android cell phones provided by AT&T. I can send mms messages to anyone, I just cannot receive mms messages from anyone. However, the few people I communicate with that have iPhones with or without AT&T, I can receive mms messages. Either way it is still AT&T, not the device, and that can be proven. Simply using a different carrier other than AT&T fixes this issue and I am certain enough that I would say that applies to everyone. You commented "no carrier is perfect". Is that your professional resolution/answer to this real issue?

(edited)

AWA413

Tutor

 • 

53 Messages

Hello again. I noticed you were following RedCab's post, which the issue is he can not send mms messages to Android phones using his iPhone. Then I noticed Many other users came into the post with the Identical issue. Yet you, or should I say "we" do not have that issue? Why is that? What is so special about your ("we") iPhones and/or service? I would really like to know please.
OttoPylot

ACE - Expert

 • 

11.7K Messages

@AWA413 By "we" I mean my immediate family, our extended family, and our friends who have iPhones. "We", at least most of us, purchased our iPhones from Apple. I think one of my children purchased one of her iPhones thru AT&T but she's not had any issues either.

I don't know who RedCab is. I'm just responding to the OP here.

As far as my "professional resolution/answer" I'm just a user such as yourself and have noticed over the years that all carriers have issues at one time or another. If you don't like AT&T, move on. I have nothing invested in AT&T other than our cell phones. Maybe it's an Android issue.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
AWA413

Tutor

 • 

53 Messages

Oh, I see. I understand. It seemed or sounded like you are or were an employee of AT&T at some point in time. My mistake.

So other than your insight with changing from AT&T, do you have Any idea at all what the issue is with MMS Messaging and AT&T? I don't think it is device related, except for the overall assumption and/or conclusion that it is related to Android Smartphones, especially Samsung.

I do not know who Redcab is either except that he is a user on this forum that appears to be going through the identical problem as the rest of us, and I noticed you were recently attempting to provide assistance to him within the last day, I believe.

I noticed the APN settings we are using on our Samsung Galaxy phones appear to be the correct and most recent settings. However, I am still kind of leaning towards that is possibly the issue. Do you happen to know if the settings stated here in this post are the most recent? Just don't think AT&T's network is communicating correctly. SOMETHING happened. I don't know what else it could be other than a bad update in the past, since it is affecting so MANY users, but something somewhere went wrong because this never used to be an issue. The ONLY resolution that I've seen actually fix the problem was eliminating AT&T altogether and switching to a different carrier. Also, sometimes getting a newer, upgraded smartphone worked as well. Personally I think this entire issue should be upgraded to the highest possible level because no one, including AT&T techs, have Any fresh ideas on how to fix this problem. And they will start losing their customers - especially if more customers are like me ... relentless and loud. This is becoming a Galaxy Quest! (by the way, resetting the entire phone back to the factory settings is not a resolution, or option).

(edited)

OttoPylot

ACE - Expert

 • 

11.7K Messages

@AWA413 I wish I could offer better information that could lead you to a resolution but I can't. I don't need to deal with APN settings or such because we've always had iPhones and they've always worked without issues. That's not to say that iPhones are better than Android. They're not. They're just different. It's just that we've never had those issues with AT&T and our phones. There is an ACE here who is very well versed in all things Android so if he sees your post, he would probably be the person who could give you more solid information.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
JohnInKY

New Member

 • 

26 Messages

@AWA413 Thanks again for reply/Follow-up!

JUST TO BE CLEAR, I believe your issue and my issue with texting pics (MMS) on Android cell phone IS related, but opposite. I see you said you can SEND MMS messages to anyone, you just cannot RECEIVE MMS messages from Android cell phones, but can receive from iPhones. My issue is that I can RECEIVE text pics (MMS) from Android cell phones on AT&T and Verizon (not sure about iPhones), but I cannot SEND text pics to NON-AT&T Android phones (again, not sure about iPhones). I can SEND text pics (MMS) to AT&T Android phones.

Oh, and YES, I did transmit via text both pics and videos way out in middle of lake, last fall on Verizon with NO WiFi and Data OFF, back home to other Verizon users (Verizon Message+ APP). Haven't been back to the lake yet this year, but pretty SURE it won't work on AT&T!

Insult to injury!!! Now as far as I can tell, AT&T now has my phones LOCKED, even though when we switched we brought our own phones, and owe them NOTHING! I tried using their on-line website unlocker, but my phones are NOT eligible to be unlocked for 60 days after a SWITCH. What a S C R E W !!! I have to suffer another month, AND pay for it!!!

(edited)

OttoPylot

ACE - Expert

 • 

11.7K Messages

@JohnInKY Sounds to me like it's an issue with Android and AT&T because we have no issues with iPhones sending/receiving anything. Are both of you on the same version or "flavor" of the Android OS?

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
AWA413

Tutor

 • 

53 Messages

Hey JohnInKy. AT&T locked your phones?!? Oh geez, that sux - am sorry to hear that. How typical. You didn't have to sign up for contract, did you? (even though you brought your own device?) And 60 days?! Man, so sorry.

Yes, you are correct about our problems being similiar and I was aware of it. I just felt that whatever the problem is, we would both be in need of the same solution. Anyway, yes, I can SEND SMS & MMS to any phone whether it's Android or iPhone AT&T or not. Just cannot Receive those types of messages from any device Android or iPhone (AT&T or not) UNLESS I shut off Wi-Fi and use data only. Just to verify, are you experiencing any issues with sending/receiving MMS messages when your Wi-Fi is OFF, leaving just your mobile data ON?

Good to hear back from you..
AWA413

Tutor

 • 

53 Messages

OttoPylot, I don't know about JohnInKy, but I am running Android 8.0. I have a Samsung Galaxy S7 Active.

For me, it is ANY phone (Android or iPhone), on Any carrier. Since iPhones dont have APN settings to fool with (according to what you told me), I'm assuming it has something to do with AT&T's APN Settings, & obviously the fact that it is using Wi-Fi data and mobile data. Just no longer works using Wi-Fi and is extremely annoying.
JohnInKY

New Member

 • 

26 Messages

YES, it does NOT matter if Data is ON, Wi-Fi OFF, Data OFF, Wi-Fi ON, Both Data and Wi-Fi ON, or Data and Wi-Fi BOTH OFF, still cannot SEND MMS picture text messages to non-AT&T users. See posted reply to when you asked me to send a picture MMS text to myself, up above in this string....

JohnInKY

New Member

 • 

26 Messages

@OttoPylot

My phone was last updated August 24, 2018. Updated to N920VVRS3CRH1. That seems like a long time ago, but when I check for system updates I get: "Your SAMSUNG SM-N920V is up to date. No update is necessary at this time."

Android version: 7.0

Android security patch level: August 1, 2018

OttoPylot

ACE - Expert

 • 

11.7K Messages

@JohnInKY and @AWA413 sorry guys. Wish I could be of more help. It sounds like AT&T definitely have issues with Android this time around. Most frustrating.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
JohnInKY

New Member

 • 

26 Messages

@OttoPylot THANKS!

Frustrating is a BIG understatement!!!!

OttoPylot

ACE - Expert

 • 

11.7K Messages

@JohnInKY That's an Android issue. So you'll have to work it out with Google and/or AT&T.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
AWA413

Tutor

 • 

53 Messages

Hello JohnInKy, you're right - sorry I didn't review your reply very well and asked you to re-verify. Just tired today..
AWA413

Tutor

 • 

53 Messages

Yeah, my phone says the last update I received & installed was December 1, 2019. And I read that my next major update is supposed to be sometime this month. But we have different Galaxy smartphones.

Click on this link here (below) and see what you can discover regarding your phone. It's where I found out when my next update is for my smartphone, what they are, etc.

https://source.android.com/security/bulletin/
JohnInKY

New Member

 • 

26 Messages

a month ago

NEW INFORMATION from JohnInKY 4/18/2020 AM:

Moments ago, I RECEIVED a GROUP MMS message via text with DATA turned OFF, and Wi-Fi ON, with an embedded picture in the original message. I was able to RECEIVE texted word comments from others in the group, and I know for sure at least two of them are Verizon users. I was also able to SEND a texted word message (NO pictures) back to the group successfully. Although, I cannot verify that ALL got it, but one made a specific response to me, so at least one person got my response. ALL of this occurred with DATA OFF, and Wi-Fi ON!

Underneath the latest response on the Group Text Chain mentioned above, there is a banner with a orange circle on the left side with a check-mark in it, and just to the right is says "Group conversation," and to the far right, it has a red circle with an exclamation point in it. If I click on the red exclamation point I get a screen full of words in 4 paragraphs (I am NOT going to type it all in here), that essentially says, messages are billed per recipient at your plan's standard rate. Group conversations are sent as MMS, blah blah blah. AGAIN, all this with DATA OFF, Wi-Fi ON. So apparently, MMS Group Conversations I can RECEIVE, and REPLY to in words to on Wi-Fi ONLY to non-AT&T users!

Hope this helps someone solve my problem, as it has now been since 3/11/2020 with no definitive solution!!!

(edited)

JohnInKY

New Member

 • 

26 Messages

23 days ago

I FINALLY got my issues completely RESOLVED, YAY!!! The solution to all of my issues with AT&T NOT being able to solve our Wi-Fi Calling and Texting of photos and videos was to DUMP AT&T completely. That worked GREAT! On Spectrum Mobile now, and everything worked the first day! And believe me, after the AT&T experience, I tested EVERYTHING!!

AWA413

Tutor

 • 

53 Messages

YEAY!! See, told ya guys. Enjoy it when I'm right. 😉

SO GLAD you did that. I bet that feels GREAT and not hanging on your shoulders anymore. 🙂
AWA413

Tutor

 • 

53 Messages

Hey JohnInKy - would you mind marking one or more of my comments "helpful" or "solved" please? I want everyone here to KNOW that all they have to do is Dump AT&T and switch to a different carrier. Thanks JohnInKy. 😎
JohnInKY

New Member

 • 

26 Messages

AWA413:

All I could do is "like" your responses. I did NOT see an option to either select "helpful" or "solved," but that is not surprising to me, as AT&T runs this forum too. So, I expected it to be somewhat screwed-up.

Your responses to my issues were the ONLY ones that actually tried to SOLVE the problem. Very refreshing! In fact, you are the one that suggested the ULTIMATE SOLUTION, and it WORKED GREAT for me...........THANKS!!