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Trouble device unlocking Samsung Galaxy Note 2
I finished my 2 year contract and submitted a request to unlock my Note 2 so it accepts SIM card from other carriers, espcially when I travel. Apparently, AT&T approved the request and sent me the unlock instruction with unlock code. I followed the instruction and entered the unlock code but the phone returned me a message saying the unlock was UNSUCCESSFUL. I contacted tech support and they escalate the case for me and I got the same instruction from the unlock team again and telling me the issue was solved and I can now unlock my phone. I tried again and got into the same error/issue again, unlock was unsuccessful. I have attempted to unlock the phone 4 times and don't want to try the 5th time as my device will be permenantly locked. I attached the email I received from AT&T below and can anyone please help! Thank you!
To unlock your device, simply:
- Turn on phone with non accepted SIM card.
- Phone will prompt you for unlock code.
- Enter unlock code we have provided you.
- Phone will accept unlock code and now your At&t Samsung Galaxy Note 2 SGH-I317 is unlocked.