Trade in rip off
I recently purchased a new phone and opted to trade in my old phone for a $1000 credit. I returned my phone in the bubble packaging they gave me and also double packed it in a case to protect it. I was told I had to mail it and could not take it to a store. Well, the trade in department said it was damaged when they received it and won't give me the credit I was supposed to get. Instead of $1000 they will only give me $30. My phone was in perfect condition when I mailed it. I have been trying for weeks to get someone at AT&T to review this. I have submitted disputes and tickets but no one will get back to me. I call and wait on hold for hours. How is it my fault that their packaging isn't sufficient to mail?? Has anyone had luck getting them to reverse the the negative trade in and give them the full credit? I am so frustrated and ready to cancel my service.