For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
Eeyorevcl's profile

New Member

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1 Message

Thursday, November 10th, 2022 4:34 AM

They sent me a refurbished phone!!

I just bought a brand new Samsung Galaxy s22 ultra 3 months ago... Started having issues so they sent me a new phone per the manufacturers 1 yr warranty but the phone received was a refurbished phone!!!! I originally paid for a new one!!!!! Can at&t do this??? Refurbished phones are cheaper and I'm paying installments on a NEW phone..

Accepted Solution

Official Solution

ACE - Sage

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117.1K Messages

1 year ago

Not only can AT&T do this, so can verizon, t-mobile, and samsung, and apple and any other warranty or insurance that you do business with. Replacements are guaranteed to be in like new condition and as close to your original phone as possible. 

Your one year warranty ( and Asurion insurance) does not provide you with a brand new phone.  

https://www.att.com/support/article/wireless/KM1044996/

https://www.att.com/support/device-protection-warranty/

Even if you sent your phone directly back to Samsung they would either refurbish your existing phone or send you a refurbished phone.   

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